Practice Leader - Employee Health & Benefits

Company:

Marsh McLennan Agency

Description:

Practice Leader – Employee Health & Benefits

Our not-so-secret sauce.

Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. More than 10,000 of the industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as an Account Manager at MMA.

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 170 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MMC).

A day in the life.

As our Practice Leader on the Employee Health & Benefits team, you’ll:

• EH&B Practice Leadership

• Contribute to success by driving profitable growth, ensuring both agency and departmental goals are met.
• Promote interdepartmental and regional resource sharing where it adds value.
• Champion the MMA sales process by reinforcing Accelerate methodology.
• Drive innovation – continually seeking better ways to serve clients.
• Assess and communicate trends in lost, new and renewal business.
• Lead EH&B leadership team monthly calls.  Collaborate with leadership team to assess practice needs and set short and long-term priorities.
• Work closely with local EH&B Team Manager to develop project plans and achieve key deliverables; and ensures regular communication of progress to EH&B colleagues.
• Routinely visit office locations and participates in agency meetings as needed.
• Develop and implement strategies to achieve profitability objectives while maintaining operational effectiveness and efficiency and most importantly, maintaining commitment to excellent client service.
• Ensure that all EH&B colleagues understand the scope of resources available and is able to assist with implementation.
• Demonstrate uncompromising commitment to the Greater Good.
• Drive divisional activity to attract, develop, and retain the industry’s best talent.
• Participate in strategic planning initiatives to formulate credible, effective, long-range strategies.
• Support annual budgets that reflect growth goals and business conditions and support strategic initiatives.
• Support MMA’s efforts in striving to be a top workplace.
• Champion corporate initiatives: supports executive leadership with corporate deliverables including business forecasts, budgets, financial reviews, reporting as needed.

• Manage Departmental Operations

• Develop strategies, efficiencies/best practices and action plans and budgets for department in alignment with organizational objectives.
• Regularly review current products, processes, services and procedures to create an environment emphasizing continual improvement.
• Attend meetings in support of local/regional/national initiatives as needed.
• Foster knowledge sharing among employees to address issues surrounding workflow, markets, products, legislative issues and best practices.
• Act as liaison between other teams and departments/offices to promote strong communication and problem solving as situations arise. 
• Stay informed regarding technical knowledge, market trends, company information and other operating techniques and pass along information as necessary.
• Maintain relationships with insurance carriers and administrative partners and coordinate efforts on agency contracts.
• Execute department-related initiatives.

• Maintain Relationships With Insurance Carriers/Vendors

• Participate in annual partner carrier planning sessions.
• Represent agency on company councils and advisory groups.
• Notify SVP of Operations of any company known to be in financial trouble so that we can notify policyholders of the company’s status if necessary.
• Keep team informed of carrier personnel changes.

• Maintain long-term, high quality relationships with carriers and vendors, monitoring business placed in order to leverage programs that enhance the level of service and support provided to clients;
• Identify and communicate emerging industry trends, issues, and market intelligence to Producers, clients, team members and leadership;
• Partner with internal leaders on maintaining, reviewing and negotiating carrier contracts;
• Work closely with corporate, regional, and local resources t