Clinical Services Coordinator - Allergy/Immunology Division

Ann & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children’s Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report.

875 N Michigan (John Hancock)

The Clinical Services Coordinator is a key member of the Allergy and Immunology division. The position assists Division leadership and Nurse Coordinators in coordinating the activities of the teams that care for the patients within the division and provides specific administrative clinical support for the Oral Immunotherapy (OIT) program, the Food Challenge Program, and the Immunology program. The Clinical Services Coordinator manages highly manual, safety-sensitive scheduling and coordination required for these clinically complex services. By providing dedicated support for complex scheduling workflows, the coordinator works with providers and leadership across the institution to improve clinic coordination, optimize patient access, and build the infrastructure necessary to support continued divisional growth.

Job Duties:

1. Works with providers, division administrator and hospital personnel to develop an organized scheduling process for the patients of a particular subspecialty and across interdisciplinary teams.
2. Acts as the primary resource for problem solving for providers and Division Administrator for the Division. Identifies goals and objectives for performance improvement projects in order to provide the best patient care, optimum customer service and improve physician satisfaction.
3. Serves as point of contact for referring physician practices and works with them to resolve issues related to new patient referrals/scheduling.
4. Maintains knowledge of benefit eligibility, provisions and precertification needs as required by payers. Works with appropriate individuals to ensure that all necessary approvals and clearances are received for coordinated care.
5. Works with administrative staff and Division leadership in the development, coordination and promotion of Department events and meetings.
6. In conjunction with Division Leadership, monitors overall progress of the department and supports appropriate action to address questions or concerns. This can include regulatory requirements, quality improvement projects, and volumes for the department.
7. Maintains a clinical database on subspecialty patients and assures proper information is being collected and stored.
8. Works with Division leadership to conduct routine needs assessments for the Division. Builds and maintains relationships with development partners. Reviews funding proposals and stewardship reports for donors, the Foundation, or external funding sources.
9. Completes agendas, minutes, correspondence, and distributes materials to appropriate individuals.
10. Maintains division-specific content for Divisional website (Lurie and NU) and works with appropriate departments to update content routinely. Collaborates with Marketing to create and distribute marketing/promotional materials.
11. When applicable, assists with all aspects of the Advanced Fellowship, including recruitment, in coordination with the Education Coordinator. This would include supporting the educational programs in onboarding, maintaining and exiting all students/trainees related to the respective division.
12. Provides editorial assistance for abstract, poster, manuscript and presentation preparation.
13. If applicable, assists faculty and research staff members to operationalize research studies within the Clinical Division. Acts as a central resource for research staff in regards to the division.
14. Other job functions as assigned.

Knowledge, Skills, and Abilities:

1.High School Diploma Required. Bachelor’s Degree Preferred; minimum four years of related administrative experience required. A combination of education and experience will be considered i