Senior Manager Services

About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape. 

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

Job Title: Business Operations Analyst

Location: Atlanta, GA HQ office
 

Job Summary:

We are seeking a highly analytical and detail-oriented Business Operations Analyst to support our global team. This role requires a proactive problem solver who can quickly learn the business, critically assess challenges, and synthesize complex data into actionable insights. The ideal candidate will drive operational excellence by tracking key metrics, supporting leadership, and ensuring financial and strategic alignment across the organization.

Key Responsibilities:

Operational Performance & Analytics

• CSAT Tracking: Identify trends in customer satisfaction, ensure leadership engagement in issue resolution, and follow up with detractors to improve overall experience.
• Operations Reviews: Manage, track, and report on key desk metrics, customer-specific metrics, and other operational performance indicators.

Workforce & Resource Management

• Headcount & Requisition Tracking: Monitor workforce trends across a global team of 3,000+ employees, addressing high attrition rates and ensuring effective resource planning.

Financial & Strategic Support

• Finance Partnership: Track and manage budgets, support team leadership in financial planning, and prepare materials for Monthly Business Reviews (MBRs).
• Transformation Project Tracking: Oversee key initiatives, ensuring alignment with business goals and timely execution.
• Procurement Oversight: Preview purchase orders (POs) and ensure financial compliance with organizational policies.

Key Skills & Qualifications:

• Strong analytical mindset with the ability to critically assess problems and ask the right questions to drive solutions.
• Ability to synthesize large volumes of data into clear, compelling narratives for leadership decision-making.
• Experience in budget tracking, financial analysis, and operational reporting.
• Proficiency in data visualization tools (Excel, Power BI, Tableau, etc.) and presentation software (PowerPoint).
• Excellent communication skills, with the ability to engage cross-functional teams and drive accountability.
• Prior experience in business operations, finance, or strategic planning preferred.

Why Join Us?

This role offers a unique opportunity to shape business operations in a dynamic, fast-paced environment. You will work closely with leadership, influence key decisions, and drive meaningful impact across a global organizat