Jobs and Careers
GE
Customer Support Associate
GeoComplyPolandfull_timeVerifiedPosted 9 May 2023
About the role
About GeoComply
We’re GeoComply! We're a market-leading, hyper-growth technology provider with teams across five countries and three continents with a global customer base. And we have no plans to slow down.
Achieving 650% growth in annual revenue over the past three years and dubbed a tech “Unicorn,” we’re revolutionizing how people and businesses use the internet to instill confidence in every online interaction. Trusted by leading brands and regulators for the past ten years, our geolocation solutions are installed on over 400 million devices and analyze over 10 billion transactions a year.
At the heart of it all is the people - we are deeply committed to creating and sustaining a world-class experience for our employees and partners, and providing for the needs of our customers.
Are you a technically skilled communicator who enjoys delivering easy-to-understand client solutions? Do you want to be part of a high-performing and customer-centric team that always delivers a best-in-class Customer Experience to some of the biggest brands in the world? If yes, the Customer Support role is the role for you!
GeoComply’s Customer Support team focuses on helping our clients to navigate fraud protection and compliance. We strive to instill confidence in every online interaction.
As the Customer Support Associate, you will be the primary point of contact for most of our clients, helping them to make the best use of our products and services.
Joining the GeoComply team means you’ll be part of an award-winning company to work, learn and grow. We are fast-paced, high-impact, and have a can-do team culture.
To be successful in our organization, you need an eager attitude, professionalism, and the confidence to willingly work to prove yourself and your ideas, and earn the trust of the organization.
Here’s why we think you’d love working with us.
We’re working towards something bigWe’ve built a reputation as the global market leader for geolocation compliance solutions for over 10 years. We’re trusted by customers from all over the world, and the next few years will be particularly exciting as we continue to scale across new markets.
Our values aren’t just a buzzwordOur values are the foundation for what we as a company care about most. They signify the commitment we make to each other around how we act and what we stand for. They are our north star as we work together to build a company we’re all proud to be a part of. Learn more, here.
Diversity, equity, and inclusion are at the core of who we areIn collaboration with our team and external partners, we promote DEI in our recruitment and hiring practices; scholarships and financial aid; training and mentorship programs; employee benefits, and more.
Learning is at the heart of our employee experienceAt GeoComply, we foster an environment t
We’re GeoComply! We're a market-leading, hyper-growth technology provider with teams across five countries and three continents with a global customer base. And we have no plans to slow down.
Achieving 650% growth in annual revenue over the past three years and dubbed a tech “Unicorn,” we’re revolutionizing how people and businesses use the internet to instill confidence in every online interaction. Trusted by leading brands and regulators for the past ten years, our geolocation solutions are installed on over 400 million devices and analyze over 10 billion transactions a year.
At the heart of it all is the people - we are deeply committed to creating and sustaining a world-class experience for our employees and partners, and providing for the needs of our customers.
Are you a technically skilled communicator who enjoys delivering easy-to-understand client solutions? Do you want to be part of a high-performing and customer-centric team that always delivers a best-in-class Customer Experience to some of the biggest brands in the world? If yes, the Customer Support role is the role for you!
GeoComply’s Customer Support team focuses on helping our clients to navigate fraud protection and compliance. We strive to instill confidence in every online interaction.
As the Customer Support Associate, you will be the primary point of contact for most of our clients, helping them to make the best use of our products and services.
Key Responsibilities
- Assist our business and end-user customers with their technical requests, investigations, and questions through our ticketing systems, Zendesk, Jira other channels such as Slack and Twitter.
- Monitor client alerts and communicate any valid issues immediately to our affected clients and Incident teams.
- Support with data analysis reports and deep-dives into data reviews.
- Escalate incidents and issues to our Development and Technical Support teams.
- Add to the knowledge base by creating documentation and user guides to develop a self-service resource for our internal and external clients.
- Communicate and coordinate with Customer Success Managers to manage client training and escalations.
Who You Are
- You have 2+ years of experience in customer support by email, live chat and social media.
- You’re experienced with supporting B2B customers.
- You are a solutions-focused problem solver who always sees a path forward to success.
- You are an exceptional communicator and can build relationships with anyone you work with.
- You are experienced with working with basic data in spreadsheets for reporting purposes.
- You are organized and have fantastic attention to detail, aiming higher and higher each day.
- You go with the flow, and you are adaptable. You are flexible, working on rotating shifts, including evenings, weekends, and holidays, and collaborating across multiple time zones.
- You always act with integrity and operate with strong moral principles.
- You have the ability to work in a fast-paced environment to support a rapidly growing technology company with multiple moving parts.
Bonus Points
- You have experience working with Google Suite, Zendesk, Jira, Confluence and Kibana.
- You have a passion for Information technology and innovation.
- Have experience in regulated gaming, FinTech market, or security markets.
Joining the GeoComply team means you’ll be part of an award-winning company to work, learn and grow. We are fast-paced, high-impact, and have a can-do team culture.
To be successful in our organization, you need an eager attitude, professionalism, and the confidence to willingly work to prove yourself and your ideas, and earn the trust of the organization.
Here’s why we think you’d love working with us.
We’re working towards something bigWe’ve built a reputation as the global market leader for geolocation compliance solutions for over 10 years. We’re trusted by customers from all over the world, and the next few years will be particularly exciting as we continue to scale across new markets.
Our values aren’t just a buzzwordOur values are the foundation for what we as a company care about most. They signify the commitment we make to each other around how we act and what we stand for. They are our north star as we work together to build a company we’re all proud to be a part of. Learn more, here.
Diversity, equity, and inclusion are at the core of who we areIn collaboration with our team and external partners, we promote DEI in our recruitment and hiring practices; scholarships and financial aid; training and mentorship programs; employee benefits, and more.
Learning is at the heart of our employee experienceAt GeoComply, we foster an environment t
Apply for this role
Generate a tailored application kit with a matched cover letter, interview prep, and CV highlights — in under 60 seconds.
Apply Now →Generate Application KitFree account required — sign up in 30s