Senior Manager, Client Service Technical Support

Senior Manager, Client Service   Let’s be unstoppable together!   Circana is a leading provider of technology, AI, and data solutions for fast-moving consumer packaged goods companies, manufacturers, and retailers looking to optimize their businesses. Our predictive analytics and advanced technology empower clients to measure market share, uncover the consumer behaviors driving it, and accelerate growth. At the core of this capability is Circana’s Liquid Data® platform—powered by an expansive, high-quality data set and intelligent algorithms built on more than six decades of domain expertise.   At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives.  We’re a global company dedicated to fostering inclusivity and belonging. We value and celebrate the unique experiences, cultures, and viewpoints that each individual brings. By embracing a wide range of backgrounds, skills, expertise, and beyond, we create a stronger, more innovative environment for our employees, clients, and communities. With us, you can always bring your full self to work.  Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Circana is proud to be Certified™ by Great Place To Work®. This prestigious award is based entirely on what current employees say about their experience working at Circana.  Learn more at www.circana.com.   What Will You Be Doing? As a Senior Manager, Client Service, you will play a critical role in supporting one of our platinum CPG clients. This is a highly client-facing position focused on delivering exceptional service, managing complex reporting needs, and driving efficiencies across processes. You’ll leverage your expertise in Unify Dimension Builder (UDB) and Unify+ reporting tools to ensure accurate, timely insights and troubleshoot unique data challenges. While this is an individual contributor role, you will collaborate closely with internal commercial teams and client stakeholders to create value and strengthen partnerships.   Job Responsibilities

• Service Leadership & Communication

• • Provide leadership in managing client relationships, translating business needs into actionable solutions.
  • Manage end-to-end content delivery processes, ensuring seamless and timely execution of restatements and reporting updates.
  • Increase client satisfaction by leveraging Unify+ reporting for faster insights and greater efficiency.
  • Maintain and optimize UDB and Unify+ reports, ensuring continuous updates (e.g., new item additions) and executive-level reporting accuracy.
  • Communicate proactively with clients and cross-functional teams to manage expectations and provide clear, actionable updates.
  • Act as a subject matter expert on Circana solutions, data interpretation, story building, and troubleshooting.
  • Collaborate with internal teams (Product Management, Experience, Sales) to ensure client priorities are addressed effectively.

• Collaboration & Influence

• • Work closely with virtual and global teams to ensure smooth execution of client deliverables.
  • Participate in Quarterly Business Reviews and strategic discussions to identify opportunities for efficiency and growth.
  • Build strong consultative partnerships with client stakeholders, establishing trust through quality and service excellence.
  • Serve as a US-based advocate for global operations and ensure alignment on key delivery work.

• Executional Excellence

• • Ensure all client deliverables are accurate, timely, and aligned with expectations.
  • Identify and implement efficiencies to enhance service quality, reduce costs, and improve productivity.
  • Support change management initiatives to ensure smooth transitions for the client.
  • Establish and monitor scorecard metrics to track progress against quality and performance goals.

• Problem Solving & Quality Control

• • Troubleshoot complex or unique data issues, applying strong analytical and problem-solving skills.
  • Suggest innovative techniques, tools, and processes to improve client and team performance.
  • Apply systemic thinking to identify root causes and prevent recurring issues.
  • Anticipate potential challenges and proactively implement solutions to mitigate risk.

Successful Candidates Po