Senior Account Manager, Fire Service - Apparel Strategic Business Unit

Milliken & Company is a global manufacturing leader whose focus on materials science delivers tomorrow’s breakthroughs today. From industry-leading molecules to sustainable innovations, Milliken creates products that enhance people’s lives and deliver solutions for its customers and communities. Drawing on thousands of patents and a portfolio with applications across the textile, flooring, chemical and healthcare businesses, the company harnesses a shared sense of integrity and excellence to positively impact the world for generations. Discover more about Milliken’s curious minds and inspired solutions at Milliken.com and on Facebook, Instagram and  LinkedIn.

 

POSITION TITLE 

Account Manager, Fire Service - Apparel Strategic Business Unit

 

POSITION OVERVIEW

As an Account Manager – Fire Service, you will be responsible for managing and growing an established direct customer base, while also driving new business development within the fire service market. This includes forward facing with fire departments, fire service dealers/distributors, and manufacturing partners.

 

Your primary focus will be to increase sales through fabric adoptions, both within existing accounts and by securing new customers with PPE programs at the fire department level. You will identify, develop, and close new revenue opportunities, while delivering exceptional service and support to clients and prospects. This role will report to the Sales Director and requires 60% traveling to current and prospective customers as well as industry events. 

 

JOB RESPONSIBILITIES:

• Call on potential end-user Fire Departments, Fire Department Distributors and Fire Service Garment Manufacturers, introducing Milliken branded fabrics.
• Cultivate and maintain strong relationships with fire departments/safety committees, dealers/distributors, and manufacturing partners.
• Drive sales growth through strategic fabric adoptions and program development.
• Teach and train on the quality and value of specifying our fabric brands.
• Serve as a subject matter expert and effectively communicate all relevant NFPA standards and ASTM test methods relevant to Milliken’s Fire Service product portfolio and the fire service market.
• Coach and teach on sustainability and unique features and benefits in our fabric offering.
• Facilitate train-the-trainer presentations on code and standards updates, building the value of a partnership with Milliken and our brands.
• Schedule customer appointments and training sessions
• Meet required account metrics and sales goals by focusing on the right end users in the buying cycle.
• Document all customer interactions and sales activitie