Customer Service Rep

Customer Service Representative

At Radius, we are proud of who we are and what we do for our clients, consumers, and employees. Along with our veteran leadership with a century of combined experience and 4000 employees strong we continue to grow and provide top-quality business solutions through our 12 offices (9 Domestic, 1 offshore, 2 near shore) keeping our core values of Hiring the Best, Providing the best learning programs and resources, Promoting the best through career progression in focus.

Essential Functions  

Communicates professionally and appropriately with account holders, co-workers and management at all times.  

Meets required criteria for work schedules and adheres to attendance policies as outlined in the employee handbook.  

Strictly adhere to Fair Debt Collection Practices Act (FDCPA) guidelines and all applicable state laws.  

Follow scripted guidelines.  

Document accounts and company forms correctly.  

Meets or exceeds productivity goals established by our clients and Radius Global Solutions.  

Completes all training and learning assignments within the required time frame.  

Use company systems and internet for work purposes only.  

Work independently with minimal supervision.  

Cooperate with peers and management in a team environment.  

Communicate individual or group concerns to management on an ongoing basis.  

Assist the Team Manager/Trainer by facilitating one-on-one training with new employees as needed.  

Knowledge, understanding, and compliance with all Federal, State, and Local laws and regulations, within functional area, and with Company policies and procedures  

Requirements  

High School Diploma or General Educational Development (GED) certificate preferred (will review candidates that are currently enrolled in classes).  

Excellent communication and interpersonal skills. Ability to communicate with internal and external customers in a pleasant manner.  

Knowledge of basic computer skills and ability to handle a keyboard and mouse.  

Ability to use good judgement, use decision making skills, prioritize, be organized and pay attention to detail.  

Must adhere to all Company, Client and Consumer confidentiality and security policies and procedures 

Full-time may qualify for:

Health and Dental Insurance

Short- and Long-Term Disability

401K match

Opportunity for growth for Career advancement

Paid Holidays

Paid Time off (PTO)

**Background checks and drug screens are performed.  

EOE Disabled/Veteran