Manager, Customer Success - EMEA

Camunda is the leader in enterprise agentic automation, orchestrating complex business processes, including high-value knowledge work, across agents, people, and systems. By creating production-ready, enterprise-grade agents with built-in governance, Camunda uniquely delivers trusted AI agents for business-critical processes. Over 700 leading innovators like Atlassian, ING, and Vodafone, rely on Camunda to slash time-to-value from months to days, boost operational efficiency, and elevate customer experiences.

As a fully remote, global company, we’re rewriting the rules of modern business. Named GP Bullhound’s 2024 Top 100 Next Unicorn list, certified as a Great Place to Work, and recognized by Flexa for true flexibility, we’re growing fast and looking for top talent to join our team. If you’re excited to do meaningful work and make real impact, keep reading, this role could be the one you’ve been waiting for.

About the Role:
As the Manager of Customer Success at Camunda, you’ll lead a passionate team of CSMs who help enterprise customers achieve meaningful business outcomes through process orchestration and automation. You’ll empower your team to deliver exceptional value, deepen customer trust, and drive retention and expansion through partnership and collaboration. This is an opportunity to shape how Customer Success operates at scale — balancing strategic thinking with empathy, accountability, and our shared commitment to customer value.

What You Will Do:

• Lead and coach a regional team of Customer Success Managers, fostering a culture of curiosity, ownership, and measurable impact.

• Drive customer retention and growth by ensuring teams execute structured success planning, value realization, and proactive risk management.

• Partner with Sales, Product, and Technical Account Management to create seamless, value-driven customer journeys.

• Translate business insights into coaching opportunities and operational improvements across the CS organization.

• Champion Camunda’s values by modeling collaboration, transparency, and continuous improvement.
  

What You Will Bring to the Role:

• 2+ years of experience in team leadership or people management

• 6+ years in Customer Success or Strategic Account Management

Must Haves:

• High operational rigor and attention to data quality, processes, and systems

• Experience driving 120+ NRR at a programmatic level

• Familiarity with success planning, value realization, and maturity assessment frameworks

• Strong coaching and mentorship skills — with the ability to upskill CSMs at various experience levels

• Executive presence and experience influencing cross-functional leaders

• Experience using Gainsight, Salesforce, and other CS/CRM tooling

Nice to Haves:

• Domain expertise in automation, orchestration, digital transformation, or adjacent fields

• Expertise in our top verticals

#LI-AL1 #Li-Remote C1

What We Have to Offer:

Compensation

We offer competitive, fair, and transparent compensation. Salary ranges are location-based, with Standard and Major markets (global tech hubs) reflecting local competition.

The Annual Total Target Cash (base salary + 100% variable target, where applicable) shown below spans from the minimum in a Standard market to the maximum in a Major market. Final offers depend on skills, experience, and location, and we typically hire in the first half of the range to allow room for growth:

• United States: $172,100.00 to $277,500.00

• Germany: €111,200.00 to €184,000.00

• United Kingdom: £108,100.00 to £177,800.00

• Singapore: S$213,800.00 to S$320,600.00

If you’re based elsewhere, you’ll be hired via Remote.com (our global employer partner), and your Talent Acquisition Partner will provide a personalized Total Rewards Calculator after your first interview.

Equity: We also offer equity (where applicable) through our