FinCrime Operations Senior Analyst - Surveillance

<h3>Company Description</h3><p>Wise is a global technology company, building the best way to move and manage the world’s money.<br/> <strong>Min fees. Max ease. Full speed.</strong></p><p>Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.</p><p>As part of our team, you will be helping us create an entirely new network for the world's money.<br/> <strong>For everyone, everywhere.</strong></p><p>More about <strong><a href="https://wise.jobs/our-mission">our mission</a></strong> and <strong><a href="https://wise.jobs/what-we-offer">what we offer</a></strong>.</p><h3>Job Description</h3><p>We’re looking for a <strong>FinCrime Operations Senior Analyst</strong> to join our Surveillance team in our <strong>Budapest</strong> office!</p><p>Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true<a href="https://transferwise.com/gb/multi-currency-account/"> multi-currency banking</a>. Your mission is to investigate and monitor high risk customers according to regulations, risk appetite and Wise’s policies.</p><p><strong>The role as a  Fincrime Operations Senior Analyst (Surveillance) gives you the opportunity to:</strong></p><ul><li>Review and monitor high risk and complex customer verification cases, having a deep and broad knowledge of Wise compliance framework and the regulatory environment</li><li>Perform due diligence on customers and businesses through a variety of data sources including websites, financial statements, AML policies and external legal opinion; take a risk-based approach to work effectively and maintain speed, quality and consistency;</li><li>Have a deep understanding of different business models, customer types, country risks and regulatory requirements across multiple geographies;</li><li>Take risk-based case decisions with a clearly documented and auditable record, in the context of our customer due diligence policy, acceptable use policy and applicable regulations;</li><li>Communicate with customers as required to handle escalated or complicated cases with strong customer empathy as well as clear communication of decisions and policies;</li><li>Coach others on our regulatory obligations, how our policies fulfil them and our risk-based approach to deterring and preventing money laundering and financial crime;</li><li>Work in the team and with compliance to evolve both our policies and our due diligence processes, continuously improving our knowledge, risk management and customer experience;</li><li>Escalate any suspicions and/or concerns to the AML and Fraud teams for review;</li><li>Work as Surveillance expert sharing knowledge across teams, delivering a great customer experience and contributing through side projects and ideas on process, policy or product improvements;</li><li>Analyse, re-evaluate, build and document risk factors and risk mitigation methods for Wise high risk customers;</li><li>Represent the policies, processes and auditable Surveillance work to regulators and auditors.</li></ul><h3>Qualifications</h3><p><strong>As the Fincrime Operations Senior Analyst (Surveillance) you should have the following skills:</strong></p><ul><li>Your verbal and written English skills are excellent;</li><li>You can multitask and take responsibility in different situations;</li><li>You can handle routine well and have a razor sharp attention to detail;</li><li>You're punctual, independent, proactive and willing to get things done;</li><li>You’re a good communicator and can work in cross-team environment;</li><li>Compliance/banking background is an advantage.</li></ul><h3>Additional Information</h3><p>If you’re ready to take on an exciting challenge and make a meaningful impact, we’d love to hear from you! Please submit your resume and cover letter in English <strong>as soon as possible!</strong></p><p><strong>We will start interviewing for this position from day 1 so we would recommend applying rather sooner than later - otherwise, someone else might grab your dream job 💚</strong></p><p><strong>Note</strong>: <u>Applications without a cover letter will not be considered.</u></p><p><strong>Hiring Process</strong></p><ol><li>Application Review: We’ll evaluate your experience and skills.</li><li>Homework: (3 calendar days to complete)</li><li>Final Interview: Meet with our Team Leads for an in-depth discussion.</li></ol><p>For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.</p><p>We're proud to have a truly international team, and we celebrate our differences.<br/> Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards