Supervisor, Pharmacy Operations

Company Description

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on Twitter, Facebook, Instagram, YouTube and LinkedIn. 

Job Description

Responsible for providing leadership, support, and supervision to the Pharmacy Technician and the Fulfillment teams to ensure all day to day activities proceed smoothly and seamlessly. The supervisor is responsible for assuring all performance metrics, workload deliverables and customer service activities are completed in alignment with a high touch business model. The supervisor should build and maintain collaborative relationships with other team members to ensure seamless customer experience for patients and physicians. Responsible for supporting all pharmacy operations functions.

• Daily oversight and management of the Pharmacy Technician and the Fulfillment teams. Monitor work flow and adjust workload and staffing requirements to ensure that all activities are addressed in a timely and efficient manner.
• Coach individuals on monitored calls and cases reviewed to ensure accuracy of information, adherence to policies, and excellent customer service. Provide additional coaching and training to individuals as needed. Meet regularly with direct reports to provide direct feedback on their performance and progress against goals. Use effective coaching and management techniques to maintain a highly motivated and interactive work staff.
• Perform administrative tasks such as work hour scheduling, attendance monitoring and counseling, performance reviews.
• Work proactively with direct staff and internal functional areas to develop resolutions to challenging operational and functional issues to ensure the highest level of customer service for our patients.
• Identify and assign training needs on an individual basis to ensure individuals are appropriately trained. Provides continuing education to ensure performance at the highest level.
• Monit