Director, Engineering Operations

At Kyruus Health, our mission is to connect people to the right care, in pursuit of our vision: a better healthcare system- one that's transparent and accessible- where everyone gets the care they need. Our values are at the heart of everything we do:
We care deeply – We do the right thing even if it’s the harder thing. We are fiercely driven – We harness our curiosity to pursue continuous improvement and create simple solutions to complex problems.We lead with respect – We celebrate the individual traits that make each of us unique and seek out diverse voices to listen and learn.We are accountable – We do what we promise for each other and our customers.
Here’s what that would mean for you in the Director, Engineering Operations role: Care: You will attend to your team with a focus on supporting their needs, empowering them and helping them thrive and grow. You will also strive for quality in everything you do and always try to deliver the best product possible. Driven: You will encounter tasks and challenges and approach them with curiosity and excitement, always eager to learn new things, and driving them to business appropriate conclusions. Respect: You will treat everyone with professionalism and provide them the attention they need, listen to their opinions and lead with kindness and empathy while giving constructive feedback when needed, and accepting it when given. Accountable: You will manage your time responsibly, consistently fulfill your obligations to stakeholders, and reflect on and adjust your work ethic to continually improve and grow. 

What you will do in a Director, Engineering Operations role at Kyruus Health:

• Reporting directly to the VP of Engineering, the Director, Engineering Operations will play a pivotal role in shaping and evolving our key operations within the engineering group, including owning our cloud infrastructure, DevOps, platform services, non-security incident response management and key metrics and reporting, You will drive our technical operations strategy forward, including advancing our developer experience program to excellence. You will lead a team of US and India based engineering managers to recruit, manage, mentor and retain top engineering talent, ensuring that we have a high performing “flying formation” at all times. You will use your knowledge of cloud hosting providers to help continually evaluate cost, performance, security and reliability to balance the best customer experience with spend. 

Team Management and Development 
• Recruit, manage, mentor, and retain top engineering talent, ensuring teams are equipped with the necessary skills. 
• Foster a collaborative, innovative work environment that supports professional development and knowledge sharing. 
• Define and track performance metrics, providing ongoing feedback and coaching to help team members achieve their goals. 

Technology Evaluation and Implementation 
• Stay informed about emerging technologies, industry trends, and best practices to guide technology adoption decisions. 
• Evaluate, select, and integrate tools and platforms that enhance productivity, scalability, and maintainability. 
• Bias to automate repetitive tasks over status quo.

Process Optimization and Continuous Improvement 
• Evaluate and refine engineering processes to increase efficiency, reduce costs, and maintain high-quality deliverables. 
• Implement best practices for engineering workflows, incident response, and developer experience. 
• Identify and address bottlenecks, resource constraints, or operational risks, driving improvement initiatives. 

Cross-Functional Collaboration 
• Coordinate with product management, sales, and other stakeholder teams to align platform initiatives with business objectives. 
• Communicate project statuses, technical considerations, and risk factors to senior leadership and non-technical stakeholders. 
• Serve as a key liaison across departments to streamline processes and resolve conflicts in project priorities or resource needs. 

Performance Monitoring and Reporting 
• Establish and track Key Performance Indicators (KPIs) appropriate for each team.
• Use data-driven insights and analytics to make informed operational decisions and demonstrate engineering performance. 
• Prepare and present regular progress reports and strategic recommendations to senior leadership. 

Culture and Vision 
• Cultivate an engineering culture that values innovation, open communication, and accountability. 
• Communicate the organization’s vision, ensuring each project and operational effort ties back to broader company goals.