Director, Account Mgt - AI & Crypto

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

The Director, Account Management, LE AI & Crypto is a critical leadership role responsible for driving PayPal’s growth across some of the most dynamic and complex industries—Gen AI, crypto, adult digital media, and AI-native SaaS—while proactively managing risk and regulatory exposure. This leader owns the strategy and execution across a pod of 3–5 seasoned Account Managers and Business Development professionals and partners closely with Risk, Compliance, Legal, AML/BSA, and Data Science to ensure sustainable growth. Reporting directly to the SVP & GM of Large Enterprise & Mid-Market (US/CA), the Director serves as a cross-functional leader and trusted advisor, aligning efforts across teams to meet aggressive growth goals, uphold compliance, and deliver seamless, innovative merchant experiences.

Job Description:

Responsibilities:

• Own and drive growth strategy across high-risk, high-growth verticals (e.g., Gen AI, crypto, adult digital media, AI-native SaaS) while ensuring alignment with PayPal’s risk appetite, regulatory standards, and long-term strategic objectives.
• Lead a high-performing pod of senior Account Managers and Business Development professionals, setting clear priorities, coaching for excellence, and ensuring consistent execution across complex and regulated environments.
• Establish and maintain executive-level relationships with key merchants, positioning PayPal as a strategic partner that enables innovation while managing risk and compliance expectations.
• Partner closely with Risk, Compliance, AML/BSA, Legal, and Data Science to navigate evolving regulatory requirements, manage portfolio risk, and develop scalable frameworks for responsible growth.
• Oversee negotiation of complex commercial agreements, ensuring deals drive mutual value while adhering to internal policies and industry compliance standards.
• Monitor portfolio performance and ensure strong execution on revenue retention, cross-sell, and expansion opportunities, balancing aggressive growth with disciplined risk management.
• Champion operational excellence, ensuring smooth onboarding, integration, and support across high-risk accounts with rapid scaling needs or unique technical and legal complexities.
• Build and scale account strategies tailored to vertical-specific dynamics, ensuring teams proactively identify merchant pain points, product opportunities, and partnership white space.
• Establish risk-aware sales and account practices, ensuring merchant health is continuously monitored and loss rates remain below plan through proactive interventio