Jobs and Careers

Office Administrative Assistant (ZR_23739_JOB)

UKRemotefull_timeVerifiedPosted 2 Jun 2025

About the role

This is a remote position.

Schedule:

Client Timezone: Pacific Time Zone

Responsibilities:

Handle incoming customer phone calls from advertising leads and take detailed customer information
Manage email communications with customers, vendors, and business partners
Enter and update customer information in CRM systems
Create and send estimates, invoices, and service agreements to customers
Schedule work completion and coordinate service appointments
Perform data entry and file management tasks
Follow up with customers on pending estimates and service requests
Communicate with external vendors and suppliers as needed
Handle general administrative tasks across multiple business ventures
Conduct outbound calls for business development purposes (contacting realtors for property listings)
Manage customer service inquiries and resolve basic issues professionally

Requirements:

Strong customer service background with professional phone communication skills
Experience with CRM systems and data entry
Ability to handle customer complaints and escalations with care
Proficiency with basic computer applications (Windows, Google Workspace, Office)
Experience with invoicing and basic administrative software
Comfortable with appointment setting and light outbound calling
Ability to follow scripts and procedures while maintaining professional demeanor
Strong organizational skills and attention to detail

Scope:

Full-time position (40 hours per week) preferred
Pacific Time Zone schedule alignment required
Primary focus on electrical company operations with additional support for other business ventures
Mix of inbound customer service and outbound business development activities
Direct reporting to business owner with guidance from Bruntwork client success manager
Access to company CRM, invoicing systems, and communication tools
Potential for growth and additional responsibilities as business scales