Director of Products and Services (Banking)

Come work with us:

Metropolitan Commercial Bank (the “Bank”) is a full-service commercial bank based in New York City. The Bank provides a broad range of business, commercial, and personal banking products and services to individuals, small businesses, private and public middle-market and corporate enterprises and institutions, municipalities, and local government entities.

Metropolitan Commercial Bank was named one of Newsweek’s Best Regional Banks and Credit Unions 2024. The Bank was ranked by Independent Community Bankers of America among the top ten successful loan producers for 2023 by loan category and asset size for commercial banks with more than $1 billion in assets. Kroll affirmed a BBB+ (investment grade) deposit rating on January 25, 2024. For the fourth time, MCB has earned a place in the Piper Sandler Bank Sm-All Stars Class of 2024.

Metropolitan Commercial Bank operates banking centers and private client offices in Manhattan, Boro Park, Brooklyn and Great Neck on Long Island in New York State.

The Bank is a New York State chartered commercial bank, a member of the Federal Reserve System and the Federal Deposit Insurance Corporation, and an equal housing lender. The parent company of Metropolitan Commercial Bank is Metropolitan Bank Holding Corp. (NYSE: MCB).

 

Position Summary:

As the Director of Product Management, you will be responsible for overseeing the development and execution of product strategies that drive growth and profitability in both retail and commercial sectors. In this role, you will have the opportunity to collaborate with senior leadership to identify opportunities for products and services that will help drive business results.

We have a flexible work schedule where employees can work from home one day a week.

Essential duties and responsibilities:

• Strategic Planning: Develop and implement product roadmaps that align with the company's overall business objectives. This includes identifying market opportunities, setting product goals, and defining key performance indicators (KPIs).
• Market Analysis: Conduct thorough market research to understand consumer behavior, market trends, and competitive landscape. Use these insights to inform product development and positioning.
• Product Development: Lead cross-functional teams in the creation and enhancement of products. Ensure that products meet customer needs and are delivered on time and within budget.
• Customer Focus: Gather and analyze customer feedback to continuously improve products. Work closely with sales and customer support teams to ensure customer satisfaction and address any issues promptly.
• Technology Integration: Leverage technology to enhance product offerings and streamline operations. This includes utilizing e-commerce platforms, mobile shopping apps, and data analytics tools to optimize product performance.
• Team Leadership: Manage and mentor a team of product managers, providing guidance and support to help them achieve their goals. Foster a collaborative and innovative work environment.
• Financial Management: Oversee product budgets, pricing strategies, and profitability analysis. Ensure that products are financially viable and contribute to the company's bottom line.
• Stakeholder Collaboration: Work closely with other departments, such as marketing, retail, and operations, to ensure alignment and successful product launch.
• Perform other job-related duties as assigned.

Required knowledge, skills and experience:

• A minimum of 7 years in product management and strategy within the banking or financial services industry.
• Proven track record of successfully launching and managing banking products and services.
• Excellent leadership and people management skills, with the ability to influence and collaborate effectively at all organizational levels.
• Strong analytical, problem-solving, and decision-making skills with a data-driven mindset.
• Proven experience working with cross-functional teams and managing multiple projects simultaneously.
• Excellent communication and presentation skills, with the ability to effectively communicate complex concepts to senior leadership and stakeholders.
• Creative thinking and a strong understanding of market trends and customer needs.
• Ability to work in a fast-paced and constantly evolving environment.

Preferred knowledge, skills and experience:

• At least 5 years in a leadership role.
• In-depth knowledge of cash management, treasury services and financial technology products, services and trends.