Administrative Clerk

ESSENTIAL FUNCTIONS:
• Answer telephone calls and take messages or forward calls;
• Schedule and confirm appointments and maintain calendars;
• Greet and welcome patients, clients, and other visitors;
• Check visitors in and direct or escort them to specific destinations;
• Inform other employees of visitors’ arrivals or cancellations;
• Enter customer data and send correspondence;
• Copy, file, and maintain paper or electronic documents;
• Handle incoming and outgoing mail and email; and,
• Perform other duties as assigned.
STANDARD EXPECTATIONS:
• Complies with organizational policies, procedures, performance improvement initiatives and maintains
organizational and industry policies regarding confidentiality;
• Communicates clearly and effectively to patients and their family members, guests and other members
of the health care team;
• Exhibits therapeutic rapport with patients maintaining professional boundaries, being respectful of
personal space, giving patients direct attention while maintaining rational detachment;
• Develops constructive and cooperative working relationships with others and maintains them over
time; and,
• Encourages and builds mutual trust, respect and cooperation among team members.