Sr. Director, Pricing

About the Team

It's no surprise people are passionate about the health and happiness of their pet and our Merchandising (buying) team is no different. When it comes to the products and solutions in our stores, our incredible teams of merchandising associates have everything covered – from head to tail! From keeping up with the top trends to developing new, innovative solutions, our buyers help ensure every pet parent can find exactly what their pet needs at PetSmart. Join our team and show your love for pets by creating products as special as pets themselves!

About the Location

Collaborative Work EnvironmentAt PetSmart, teamwork and connection are core to how we thrive. This role is based at our Phoenix Home Office, with an expectation of working a minimum of four days in the office each week. In a standard work week, associates may work up to one remote “flex day” (with leader approval). Our hybrid approach is designed to foster strong collaboration while also supporting flexibility and individual success.

About the Job

About the Role 

The Senior Director of Pricing will lead PetSmart’s enterprise-wide pricing strategy across all channels and markets — U.S., Canada, and Puerto Rico. This leader will ensure our pricing architecture reflects our Passion for Pets, our commitment to putting the Customer First, and our drive for Excellence in All We Do. 

Working collaboratively across merchandising, finance, marketing, IT, and operations, this role is responsible for creating pricing strategies that balance customer value, competitiveness, and profitability. The ideal candidate is a strategic, data-driven, and collaborative leader who thrives on building partnerships, leading with integrity, and empowering teams to succeed. 

Key Responsibilities 

Strategic Leadership & Collaboration 

• Develop and execute PetSmart’s comprehensive pricing strategy across the entire pricing lifecycle from regular, promotional, and clearance, ensuring alignment with our business goals. 

• Partner closely with merchandising, finance, store operations, , and marketing to ensure pricing reflects customer needs and delivers value, demonstrating our Customer First mindset. 

• Serve as a Servant Leader by fostering a culture of collaboration, belonging, and development and inspire a high functioning team to achieve challenging goals 

• Build and sustain collaborative partnerships across departments and leadership levels, ensuring projects stay on track, insights are shared, and decisions are aligned. 

• Represent the Pricing function in cross-enterprise initiatives impacting pricing, promotions, and profitability, acting as a trusted partner and advocate for Team PetSmart. 

Analytics & Business Insights 

• Leverage advanced analytics to understand pricing and promotional performance, identify trends, and develop actionable insights. 

• Synthesize complex data into compelling, fact-based stories that influence senior leaders and drive business decisions. 

• Ensure pricing and promotional decisions support customer value, aligning with our Do What’s Right principle through integrity and data-backed recommendations. 

Technology, Tools & Vendor Management 

• Partner with IT and external vendors to build, enhance, and optimize pricing and data management systems. 

• Lead with Excellence in All We Do by identifying opportunities to automate, streamline, and modernize pricing tools and workflows. 

• Collaborate across technical and business teams to ensure new technologies support scalability, accuracy, and improved decision-making. 

Process Excellence & Execution 

• Own the end-to-end pricing and markdown execution process, ensuring efficiency, compliance, and clear accountability. 

• Codify pricing guardrails and governance frameworks that uphold PetSmart’s commitment to Responsible Leadership and operational integrity. 

• Partner with stores and digital teams to ensure consistent, timely, and accurate pricing execution. 

Reporting & Performance Management 

• Develop and maintain pricing dashboards and key performance indicators (KPIs) that measure financial impact, customer value, and operational efficiency. 

• Clearly communicate insights and recommendations to executive leadersh