Scheduled Hours

40

Position Summary

Position coordinates daily operations of clinical office including patient services, staff supervision, and organizational management.

Job Description

Primary Duties & Responsibilities:

• Coordinates patient services providing quality care in efficient and cost effective manner that is congruent with the unique needs of the cosmetic surgery and breast reconstruction populations.

• Supervises and backs up support staff, scheduling work assignments to ensure appropriate coverage; hires, trains and evaluates performance.

• Performs needs assessment for clinic staffing.

• Provides needs assessment for new surgical and non-surgical plastic surgery and spa services.

• Assesses efficiency of current marketing strategies (web, print, radio, other) and liaises with third party marketing companies to optimize their efficiency for the practice.

• Actively engages in and expands our social media platforms including Facebook, Twitter, Google Plus and others.

• Assists with patient photography and database management.

• Seeks out new practice growth opportunities including office based seminars, events and interaction/collaboration with other providers including yoga instructors, physical therapy, industry, hairdressers, weight loss programs, the gay and lesbian community and breast cancer advocacy groups.

• Assists with implementation of patient flow, patient care and clinic flow protocols including, when needed, revision of website.

• Maintains and monitors all patient accounts.

• Evaluates cost of all products and services to ensure that practice is well-positioned economically in the Saint Louis market.

• Provides reports, analysis and maintains records as required.

• Coordinates and maintains equipment and supplies ordering when needed.

• Promotes and maintains effective communications and collaboration within departmental administrators, managers and supervisors.

• Maintains established policies and procedures and quality control through quality assurance and risk management programs.

• Assists with clerical tasks as needed including answering phones, computer entry, copies and fax material.

• Promotes and supports continuous improvement of quality and service to ensure effective clinical outcomes and patient satisfaction.

Working Conditions:
Job Location/Working Conditions

• Normal office environment

Physical Effort

• Typically sitting at desk or table

• Repetitive wrist, hand or finger movement

Equipment

• Office equipment

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education:

High school diploma or equivalent high school certification or combination of education and/or experience.

Certifications:

No specific certification is required for this position.

Work Experience:

Supervisory Office (5 Years)

Skills:

Not Applicable

Driver's License:

A driver's license is not required for this position.

More About This Job

WashU seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles.

Preferred Qualifications

Education:

Bachelor's degree

Certifications:

No additional certification beyond what is stated in the Required Qualifications section.

Work Experience:

No additional work experience beyond what is stated in the Required Qualifications section.

Skills:

Computer Literacy, External Customer Service, Internal Customers, Interpersonal Communication, Marketing, Organizational Communications, Patient Services, Photography, Social Media Platform

Grade

C10

Salary Range

$52,600.00 - $78,900.00 / Annually

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with other