Information Center Receptionist/Records Clerk

The Information Center Receptionist/Records Clerk greets all visitors in-person and virtually and enters them into queuing system to be seen by an SSP and/or Advisor. The position is responsible for day to day records functions and facilitating student and staff access to information.

Major Responsibilities for Information Center Receptionist:         

• Provide general information about admissions, registration, financial aid, orientation, assessment, and business support.
• Respond and follow up to student leads, opportunities, inquiries and questions through email and utilizing Ivy Connect.
• Collect and assist with processing information from potential students who inquire about the college and assist with understanding of enrollment and application steps.
• Provide clerical and administrative support to supervisor and Vice-Chancellor as needed.
• Greet visitors and students, clarify and answer general questions, and/or enter student into queuing system to be seen by an SSP and/or Advisor.
• Distribute general college and Express Enrollment Center information
• Function effectively in a team environment.
• Maintain working knowledge of express enrollment and procedures of student affairs department.
• This is not to be construed as an exhaustive list. Other duties logically associated with this position may be assigned.

Major Responsibilities for Record Clerk:      

• Provide assistance to students and perform records and registration duties and maintain student files.
• Collaborate with Student Records Hub.
• Provide in depth information about records and general express enrollment procedures.
• Escalate complex issues and questions to appropriate student affairs department and make appropriate referral to that department or individual.
• Assist with coordination of graduation and perform duties associated with graduation processing and documentation.
• Collect data to determine if students have completed a credential or certificate.
• Counsel and assist students with transcripts and online registration process.
• Process registration forms completed by Advisors.
• Assist students with course drops and withdrawals, and provide information regarding choices and potential financial consequences.
• Assist with entering and monitoring of missing grades and working with Program Chair to resolve an issue with grades.
• Completing drop/adds and course overrides as needed from faculty and advisors.
• “Mine” data for students who have completed or near completion of a credential or certificate
• Answer questions and assist students with DARS/u.achieve and degree audit reports.
• Conduct all activities within the established guidelines of the Family Educational Rights and Privacy Act (FERPA)

*This is not to be construed as an exhaustive list. Other duties logically associated with this position may be assigned

Minimum Qualifications:

• High School Diploma, or equivalent experience required. Associate degree preferred.
• Keyboarding skills and at least one year of related office experience. Banner and student records database experience preferred.
• Basic knowledge of Microsoft applications, databases and experience with phone system
• Ability to operate copier and other office related equipment.
• Willingness and ability to provide Tier 1 level student support through use of various software applications (queuing, student, financial).
• Strong communication, customer service, positive attitude and organizational skills  
• Demonstrate evidence of ability to successfully work in a team environment.
• Ability to promote an inclusive environment that reflects the broad diversity and backgrounds represented by our students and employees and which every individual feels respected and valued.

Ivy Tech Community College is an accredited, equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age or veteran status. As required by Title IX of the Education Amendments of 1972, Ivy Tech Community College does not discriminate on the basis of sex, including sexual harassment in its educational programs and activities, including employment and admissions. Questions specific to Title IX may be referred to the College’s Title IX Coordinator or to the US Department of Education Office of Civil Rights.