Manager, Cybersecurity - Services and Acceleration Manager

Cybersecurity - Services and Acceleration Manager

 

Job Description 

Position Summary:  

The Cybersecurity organization is seeking a highly motivated individual to lead our Services and Acceleration team.  This role will be focused on leading two teams of highly technical security personnel – a Services team focusing on identity and other security requests as well as a team of developers focused on AppSec consulting and process integration/acceleration.

 

This is an operations leadership position and requires the ability to swiftly prioritize team tasks, delegate work effectively, address business partner escalations, identify operational inefficiencies, utilize agile project management principles, and mentor team members.  The role is responsible for delivering high-quality Services and Application Security experiences to our business partners, while leveraging the right personnel to develop tools that enhance the larger team’s capabilities.  These operational functions should be executed through the lens of a risk-based approach where security is always the core principle.

 

The ideal candidate will have a background in cybersecurity and software development, vulnerability mitigation, an understanding of service management principles, metrics, systems automation, and a mentality of constant improvement. They must be a solid communicator with excellent written and verbal skills.  And they must be able to motivate others to provide a consistent and positive business partner experience.

 

Southern Company is headquartered in Atlanta, and we bring energy to homes and businesses across the country. We’ve made our name as a leading producer of clean, safe, reliable and affordable energy, and we approach each day as a vital step in building the future of energy. We’re always looking ahead, and our innovations in the industry – from new nuclear to deployment of electric transportation and renewables – to help brighten the lives and businesses of millions of customers nationwide.  Our team is critical to building the future of energy with secure, resilient, and sustainable cyber solutions. 

 

Defend.  Protect. Enable.

 

Job Responsibilities:  

• Lead a team of analysts to handle cybersecurity service management requests and change management. 
  • Take responsibility for the request queue - prioritize, set standards, reduce risk, provide training, constantly improve.
• Lead a team of engineers to provide Application Security consulting and automation/acceleration capabilities.
  • Provide business partners assistance with static and dynamic code scanning tools, API security, as well as general cloud or on-prem environment best practices.
  • Guide vulnerability mitigation using a risk-based approach and with technical acumen to speak to both business partners and developers.
  • Protect the quality and security of the company CI/CD by maintaining security guardrails via code. 
  • Take on the implementation of tools to automate and accelerate business processes within the cybersecurity organization. 
  • This could include writing custom tools from scratch, building Remedy or ServiceNow automations, or managing the backlog of existing tools.
• Manage escalations from business partners and determine the urgency of each case. Collaborate with leadership to meet expectations effectively.
• Design and track metrics to keep a clear view of team workload, customer satisfaction, and other service-related measurements.
• Enhance processes to facilitate improved operational efficiencies, risk mitigation, and customer interactions.
• Lead and deliver projects in scope, on time, and within budget. 
• Mentor others to strengthen cybersecurity principles and best practices.
• Apply strong leadership and strategic thinking to a diverse set of opportunities and challenges.
• Establish and maintain excellent working relationships and partnerships across the Technology Organization functions, business partners, and external vendors and suppliers.
• Appreciate and leverage the valuable inputs that come from diverse backgrounds and individual differences.

 

Requirements and qualifications:

Required

• Proven experience leading a team of security professionals. 
• Ability to mentor and develop team members to their fullest potential.
• Deep knowledge of cybersecurity principles and secure application development including CI/CD pipelines and software composition analysis.
• Experience with ITIL-like service management processes and principles, SLAs, queue optimization.
• Strong relationship man