Director, Product Management

 

Local or 100% Remote

About Point

✨ Real Impact, Real People: Our mission at Point is to make homeownership more valuable and accessible. Your work directly helps homeowners access their wealth, achieve financial flexibility, and realize life changing goals.

✨ Funding: With over $175M raised from top investors like Andreessen Horowitz, WestCap, Greylock, and Prudential, we’re scaling fast! You have the opportunity to join us at a pivotal stage.

✨ Game-changing Product: We're building a category defining company in home equity. We’ve earned a 4.7 Trustpilot rating and an A+ from the BBB, a testament to the value we provide to our 15,000+ customers.

✨ Great Place to Work: Our employees love working here! We are a Certified Great Place to Work and a Fortune Best Workplaces in the Bay Area.

✨ Remote First Culture, Genuine Connection: Work from anywhere in the U.S., while staying closely connected through virtual collaboration, team gatherings, and a people-first culture.

 

About the role

We’re seeking an experienced Director of Product Management to lead the teams driving our customer experience and product-led growth strategies. You’ll define the vision and execution for how customers interact with Point — from acquisition through long-term engagement — and leverage AI-driven opportunities to transform the way we deliver value. You’ll manage and mentor a talented group of PMs, champion customer insight, and collaborate across the organization to deliver delightful, impactful product experiences.

• Product Strategy: You will be responsible for driving the customer experience strategy across the org, championing a product-led approach. You are eager to unlock the possibilities from AI to improve customer service and conversion.
• Product Execution: You effectively direct a team of PMs to deliver features from discovery to defining requirements to partnering with engineering on development to launch and adoption.
• Customer Insight: You evangelize a customer-first approach, leading your team to become the foremost experts on the problems of our customers and those of the internal teams who interact with our customers. 
• Influencing People: Amplify your impact by developing deep relationships with stakeholders and leading company-wide initiatives.
• Management: Manage a team of product managers, including coaching and mentoring, and ensure that the team is working towards the objectives defined in our company goals.

 

Your responsibilities

• Product Strategy
• Leveraging your ability to use structured thinking to break down complex problems, define and drive the growth and customer experience strategy and roadmap, aligning with company goals and KPIs. 
• Ensure maximum business impact by directing your team to identify and prioritize features and products which improve conversion, efficiency, and reach. 
• Contribute to overall company strategy by bringing product thinking and insights to leadership stakeholders. Lead investments in AI capabilities that allow us to scale our customer touchpoints with a high quality bar.

• Product Execution
• Mentor your team to effectively collaborate with engineering through effective processes. Ensure the engineering team clamors to work with you and your team. 
• Drive product delivery by partnering and leading your team to partner with marketing, sales, data, design, and engineering to ideate, launch, and measure growth initiatives.
• Create a quality-first culture to ensure that your team consistently orchestrates flawless product launches, meeting high quality bars and achieving maximum adoption by internal teams as needed. 

• Customer Insight
• Lead experimentation programs to open new channels, optimize funnel conversion, deliver an excellent customer experience, and minimize operational friction.
• Gather insights from internal and external user feedback, web analytics, research, experiments, competitors, and data analysis to understand user needs and synthesize into learnings for the team, and into product plans to deliver on those user needs.
• Champion UX by partnering with design to build the most intuitive and effective customer experiences.

• Influencing People
• Drive stakeholder alignment by (over)communicating and building deep relationships which facilitate trust.
• Promote the work your team is driving