FS Business Consulting - Customer Business Transformation - Senior Consultant - Dublin

<p><span><span><span><b>FS Business Consulting – Business Transformation - Customer (Strategy, Operations, Digital and Customer Experience) – Senior Consultant - Dublin</b></span></span></span></p> <p><span><span><span><b> </b></span></span></span></p> <p><span><span><span><b>General Information</b></span></span></span></p> <p><span><span><span><b>Location: </b>Dublin</span></span></span></p> <p><span><span><span><b>Available for VISA Sponsorship:</b> YES</span></span></span></p> <p><span><span><span><b>Business Area: </b>Customer &amp; Business Transformation</span></span></span></p> <p><span><span><span><b>Contract Type: </b>Full-Time – Permanent</span></span></span></p> <p><span><span><span><b> </b></span></span></span></p> <p><span><span><span>EY is in a great place today. We’re helping more clients, in more places, tackle more of their toughest challenges than ever before. The exceptional career experience you’ll have at EY will be unlike any other because of our exceptional and diverse people. We empower our people by offering the culture, the tech, the teams, the scale, the challenges, the learning and the relationships for you to personalize and build your career.</span></span></span></p> <p><span><span><span> </span></span></span></p> <p><span><span><span>We offer a broad range of experiences that enable our people to grow professionally in a personalised way, while fostering a culture of global teaming and integration. We offer a range of leadership development programs, nurturing transformative leaders and behaviour that helps our people lead and inspire at EY and beyond. We are re-defining traditional career journeys and offering a range of diverse options for EY people to achieve success as defined by them and building strong foundations for future endeavours.</span></span></span></p> <p><span><span><span> </span></span></span></p> <p><span><span><span>Do you have a passion for helping organisations maximise operational efficiency, cover the digital agenda and create great customer and employee experiences? Do you have prior experience in a strategy, operations, customer or change delivery role within consulting or the Financial Services industry? Are you looking for strong career development, with an opportunity to learn from highly talented people and want to benefit from the support of a global organisation and network?</span></span></span></p> <p><span><span><span> </span></span></span></p> <p><span><span><span>At EY, our Business Transformation Consulting team works with financial services clients to reimagine and redesign the inner workings of their operations, enabling them to deliver on their corporate strategy, achieve cost and performance efficiencies and identify and capture growth opportunities for the future. We are currently seeking to hire into our Business Transformation Customer Team at Senior Consultant.</span></span></span></p> <p><span><span><span> </span></span></span></p> <p><span><span><span><b>Your Key Responsibilities</b></span></span></span></p> <ul> <li><span><span><span><span>Strong understanding of core business operations gained through involvement/ delivery of projects across areas such as strategy, operating model design, customer experience design, lean process improvement, organisational design and transformation design and delivery</span></span></span></span></li> <li><span><span><span><span>Exceptional problem-solving ability including logical reasoning, creative thinking and the ability to untangle complex issues for improving existing business processes and workflows</span></span></span></span></li> <li><span><span><span><span>Understand EY’s service offerings and actively support in delivering across our range of services</span></span></span></span></li> <li><span><span><span><span>Partner with our clients to understand their business objectives, processes, and pain points, and translate them into comprehensive functional requirements</span></span></span></span></li> <li><span><span><span><span>Conduct workshops and interviews with key stakeholders to gather and document business requirements, process flows, use cases, and user stories</span></span></span></span></li> <li><span><span><span><span>Ability to communicate complex ideas effectively, both verbally and in writing</span></span></span></span></li> <li><span><span><span><span>Highly organised and able to multitask to consistently deliver high-quality deliverables on time</span></span></span></span></li> <li><span><span><span><span>Helping to shape creative and innovative solutions to address client issues</span></span></span></span></li> <li><span><span><span><span>Communicating effectively with the EY engagement team, the client and internal and external stakeholders, as required</span></span></span></span></li> <li><span><span><span><span>Working confidently with clients, to support building believed relationships</span></span></span></span></li> <li><span><span><span><span>Stay abreast of latest