Student Success Associate - Springboard for Business (Remote)

Please note: Springboard is only able to consider candidates located in the following US states: Arizona, California, Florida, Maine, Maryland, Massachusetts, New York, or Texas.

The Company 
At Springboard, we’re on a mission to bridge the world’s skills gap, offering transformative online education in data science, UI/UX design, machine learning, cybersecurity and coding. Our courses may be tech-enabled, but we're ultimately human-centric: each student taps into a vast community throughout their time with us, engaging with fellow students, industry-expert mentors, student advisors, and career coaches, the goal of which is to successfully transition students into their dream job. Through this hybrid approach, we’ve helped thousands of learners revamp their careers and, by extension, their lives, with hundreds of top-notch job offers received every year and a near-perfect placement rate for our program graduates.
The Role
Want to be part of a startup within a startup, and help build something from the ground up that will truly transform the lives of individuals? We’ve recently launched a new business line, Springboard for Business, where we partner with top companies to solve their workforce challenges with cohort-based, customized upskilling and reskilling programs that drive lasting behavior and capability change for employees. The team is growing rapidly and we’re seeking an empathetic, problem-solving, “people person” to serve as a Student Success Associate. You’ll be responsible for making sure students have an excellent onboarding, are engaged with and understand our learning experience, and stay motivated all the way through to graduation. In everything you do, you’ll directly fulfill our educational mission and serve as a vital advocate for students, acting as their voice and championing product and process improvements to better serve them within our org.
Salary range: $48,000-$53,000 USD annually. Individual compensation packages are based on a few different factors unique to each candidate, including their skills, experience, qualifications, and other job-related reasons.

Key Responsibilities:

• Maintain a high level of student engagement and own success metrics like Completion, Retention, and Satisfaction. 
• Guide students through each stage of their Springboard experience, with a key focus on encouraging good habits that will help students graduate successfully
• Quickly address student questions, concerns, feedback, and more via email/phone/video calls
• Develop strong working knowledge of Springboard’s student experience and best practices, acting as a trusted advisor for your students

Your typical day may include:

• Helping students define and develop realistic and meaningful educational/career plans
• Matching new students with mentors, based on your understanding of their needs 
• Collaborating with our Mentor Team to ensure mentors are aware of students’ progress or concerns 
• Proactively encouraging students who need help staying motivated
• Acting as the voice of students internally (to product, marketing, course development etc.) by collecting and sharing student feedback, ideas and stories.

This job might be for you if you:

• Have 1-2 years of experience in student- or customer-facing roles (i.e. Customer Success, Account Management) or in academic counseling
• Are passionate about making our students personally and professionally successful and enjoy coaching others on motivation, goal setting, etc.
• Are naturally resourceful with creative and independent problem-solving skills
• Are an excellent communicator (both verbal and written); you articulate clearly and with empathy
• Love learning — especially about new industries/technologies — and want to work on a team that will invest in your personal/professional development
• (Bonus points if you) are analytical and comfortable digging through information (feedback, interviews, data) to solve problems and make decisions

The Springboard team of 220 works out of offices in the heart of San Francisco and Bengaluru. We’re backed by top investors, including Costanoa Ventures, Reach Capital, Learn Capital, Pearson Ventures, and the founders of LinkedIn and Princeton Review.
Working with us, you’ll enjoy competitive compensation, health insurance coverage, a 401k plan, generous learning and professional development budgets, and an opportunity to impact thousands of lives alongside a fun, dedicated and mission-driven team. To learn more about our team and culture, follow us on Instagram @springboardlife!
We are an equal opportunity employer and value diversity at our company. We welcome applications from all backgrounds and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or