ServiceNow Enterprise/Platform Architect - Remote US Position

Req ID: 345280 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

 

We are currently seeking a ServiceNow Enterprise/Platform Architect - Remote US Position 

 

NTT DATA is seeking a ServiceNow Enterprise/Platform Architect who combines deep technical expertise with strategic advisory capabilities. This role involves hands-on configuration and development across all major ServiceNow modules, while also contributing to pre-sales efforts including proposal development and crafting Statements of Work (SOWs). The ideal candidate will be a trusted advisor to clients, helping them maximize their ServiceNow investments through strategic roadmaps, platform governance, and process optimization.

 

Key Responsibilities:

Advisory & Strategic Consulting:

• Lead client engagements to assess current ServiceNow capabilities and define future-state process and platform strategies.
• Develop platform roadmaps aligned with business goals and technical priorities.
• Conduct business value assessments and recommend adoption strategies across ITSM, ITOM, ITAM.
• ITAM - Software Asset Management / Hardware Asset Management
• ITOM – Discovery, Event Management, Service Mapping
• Design and implement governance models, KPIs, and process improvement frameworks.
• Facilitate client workshops to gather requirements, align stakeholders, and drive consensus on solution design and implementation plans.
• Apply deep business process knowledge to map client needs to ServiceNow capabilities and identify opportunities for automation and optimization.

 

Technical Implementation & Platform Expertise

• Configure and customize ServiceNow modules including Incident, Problem, Change, Knowledge, CMDB, Discovery, Service Mapping, Event Management, Hardware Asset Management, Software

 

Asset Management

• Perform health scans, technical debt analysis, and platform scalability assessments.
• Manage integrations with third-party tools (e.g., Qualys, Tenable, SCCM, JAMF).
• Ensure platform conformance to best practices and licensing strategies.

 

Proposal & SOW Development

• Collaborate with sales and delivery teams to draft compelling proposals and SOWs for ServiceNow engagements.
• Estimate effort, define scope, and align deliverables with client expectations and budget constraints.
• Support pricing strategies and resource planning for advisory and implementation phases.

 

Qualifications:

• 10+ years of hands-on ServiceNow experience across multiple modules.
• 10+ years of advisory consulting and technical delivery experience.
• 10+ years of ServiceNow architecture, scripting, workflows, and integrations.
• 5+ years experience in proposal writing, SOW creation, and client presentations.
• 10+ years of experience leading client workshops and translate business processes into technical solutions.

 

Required ServiceNow Certifications:

• CSA, CAD, CIS-(ITSM ITOM ITAM HAM/SAM DISCOVERY) [2 or more], and ITIL Foundation

 

Preferred experience

• Excellent communication and stakeholder engagement skills.
• Preferred – PMP, Prince2 or equivalent

 

Why Join Us:

• Be part of a high-impact team driving digital transformation across industries.
• Work with top-tier clients and cutting-edge ServiceNow solutions.
• Collaborate with experts in advisory, architecture, and delivery.

 

#LI-NorthAmerica

 

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global