Customer Service Process Specialist - Senior Process Associate – Italian- Hybrid Katowice

<span id="requisitionDescriptionInterface.reqTitleLinkAction.row1" title="">Customer Service Process Specialist - Senior Process Associate – Italian- Hybrid Katowice</span><span id="requisitionDescriptionInterface.ID1489.row1" title="">-</span><span id="requisitionDescriptionInterface.reqContestNumberValue.row1" title="">CPG058652</span><p></p><span id="requisitionDescriptionInterface.ID1511.row1" title=""><p align="right"><a name="_Hlk79142334"></a><b><span lang="PL"><span>            </span></span></b><span lang="EN-GB"><span>                                                                                    </span></span><span lang="PL"></span></p> <p><span lang="EN-GB">Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. <span> </span>Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.<span>   </span></span></p> <p><span lang="EN-GB">Inviting applications for the role of <b>Customer Service Process Specialist - </b></span><b><span lang="EN-GB">Senior Process Associate –</span><span lang="EN-GB"> Italian- Hybrid Katowice</span></b></p> <p><span lang="EN-GB">Perform operational tasks within Logistic Claims area. Resolution of tasks accurately and efficiently to achieve the fixed service level target. Responsible to ensure Logistic Claims processes compliance with related financial controls. Coordinating all required continuous improvement actions. Ensure efficient cooperation with warehousing, distribution and transportation. </span></p> <h2><span lang="EN-US">Responsibilities</span><span lang="EN-US"> </span></h2> <p><span lang="EN-US"> </span></p> <p><span lang="EN-US"><span>–<span>       </span></span></span><span lang="EN-US">Registering non-standard orders (Consignment, Samples, Free Stock etc.) according to general rules</span></p> <p><span lang="EN-US"><span>–<span>       </span></span></span><span lang="EN-US">SAP creation of manual and semi-automated orders based on business rules and DTPs</span></p> <p><span lang="EN-US"><span>–<span>       </span></span></span><span lang="EN-US">Responsible for blocked idocs - automatic order creation (EDI -Electronic Data Interchange) and solving the problems to be able to create the sales order, </span></p> <p><span lang="EN-US"><span>–<span>       </span></span></span><span lang="EN-US">Increasing automation level</span></p> <p><span lang="EN-US"><span>–<span>       </span></span></span><span lang="EN-US">Regular Error Log monitoring and analysis and solving the issues</span></p> <p><span lang="EN-US"><span>–<span>       </span></span></span><span lang="EN-US">Identifying improvements opportunities and sharing them with the team</span></p> <p><span lang="EN-US"><span>–<span>       </span></span></span><span lang="EN-US">Cooperation with Order Validation and Customer Facing to solve issues on the orders and ensuring its proper system registration,</span></p> <p><span lang="EN-US"><span>–<span>       </span></span></span><span lang="EN-US">Responsibility for the process (knowledge of procedures, business rules, tools) in respective process area and its correlation to linked functions</span></p> <p><span lang="EN-US"><span>–<span>       </span></span></span><span lang="EN-US">Maintenance and regular validation of master data for semi-automatic order entry (Elemica)<span>  </span></span></p> <p><span lang="EN-US"><span>–<span>       </span></span></span><span lang="EN-US">Understanding of order entry tools (Elemica, Mass OE tool)</span></p> <p><span lang="EN-US"><span>–<span>       </span></span></span><span lang="EN-US">Understanding of OE KPI</span></p> <p><span lang="EN-US"><span>–<span>       </span></span></span><span lang="EN-US">Supporting UATs</span></p> <p><span lang="EN-US"><span>–<span>       </span></span></span><span lang="EN-US">DTP (Desktop Procedures) update</span></p> <p><span lang="EN-US"><span>–<span>       </span></span></span><span lang="EN-US">New Joiners onboarding and being first point of contact for OE junior</span></p> <p><span lang="EN-US"><span>–<span>       </span></span></span><span lang="EN-US">BCP execution</span></p> <p><span lang="EN-US"> </span></p> <h2><span lang="EN-US">Minimum qualifications </span><span lang="EN-US"></span></h2> <p><span lang="EN-US">·<span>           </span>University Graduate (min. Bachelor) </span></p> <p><span lang="EN-US">·</span><span lang="EN-GB"><span>           </span></span><span lang="EN-US">Experience in Customer Service Area </span></p> <p><span lang="EN-US">·<span>           </span>Customer service orientation</span></p> <p><span lang="EN-US">·<span>