Patient Service Specialist

                    

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job Title

Patient Service Specialist

                        

Location

Westlake

                    

Facility

Westlake Gastroenterology

                     

Department

Ambulatory Operations Transition-Regional Operations

                      

Job Code

B15028

                     

Shift

Days

                       

Schedule

7:30am-4:00am/8:30am-5:00pm

                       

Job Summary

                         

Job Details

Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.     

 

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As Patient Service Specialist, you will help ensure exceptional experience for patients, their families and visitors. This role is a great steppingstone to other careers within customer service and other departments with Cleveland Clinic.     

 

A caregiver in this position works varying shifts, from 7:30am – 4:00pm/8:00am – 4:30pm/8:30am – 5:00pm 

 

A caregiver who excels in this role will:  

• Provide a comprehensive, proactive and “Patients First” experience for patients and visitors.  

• Investigate, triage, and resolve patient issues using the established HEART model.  

• Create a welcoming and professional environment, interact with patients, and ensure stellar patient experiences.  

• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.  

• Enter and maintain confidential patient information.  

• Recruit, enroll and educate patients on MyChart and Appointment Pass.  

 

Minimum qualifications for the ideal future caregiver include:  

• High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service  

• OR Associate’s Degree and one year of experience  

• OR Bachelor’s Degree  

 

Preferred qualifications for the ideal future caregiver include:  

• Knowledge of medical terminology