Change Management Business Analysis Associate II Team Leader

Embrace the challenge of leading and managing team activities, overseeing performance, and ensuring adherence to change management processes across Fraud Customer Protection Services (FCPS) Operations.

 

As a Business Analysis Associate II within FCPS, you will manage others, and direct overall team activities, monitor performance, and confirms adherence to regulatory rules and company policy and procedures.  Additionally, you'll be responsible to first understand the end to end processes of an organization, while documenting, reviewing, analyzing, and designing business processes to ensure outcomes meet Control and Regulatory requirements. In the process you will be offering recommendations for improvement and process efficiencies. You'll work in an environment that offers a wide degree of creativity and latitude with the expectation. 

Job Responsibilities:

• Maintain constant focus on customer service and all process flows that lead to delivering best in class service. 
• Assign work and sets workflow priorities, tracking unit's performance and monitoring daily business
• Plan for the development of all employees to strengthen current and future capabilities and enable them to contribute fully. 
• Demonstrate the ability to act in a decisive, urgent and committed way to achieve results. 
• Evaluate end to end process for accuracy and compliance with federal regulations, and internal bank policies
• Identify the financial, regulatory, and customer risks of the organization and offer recommendations to mitigate risk
• Propose process reengineering solutions to resolve current process breaks and identify areas of opportunity for improvement
• Assess the efficiency and productivity of internal staff and make recommendations for improvement 
• Present findings to Senior Leadership in the form of reports, and presentations written, and verbal
• Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements
• Drive and challenge business units on their assumptions of how they will successfully execute their plans and assist with creation of processes and procedures

Required Qualifications, Capabilities, and Skills:

• Proven ability to lead, coach, and mentor at all position levels
• Ability to consistently maintain high performance level especially in stressful situations
• Strong interpersonal skills with the ability to effectively interact with various styles and levels of management and be able to adjust your own communication style based on the audience.
• Ability to identify ways to support inclusion and diversity. 
• Proven ability to execute multiple projects (or multiple components of projects), including owning core tasks, more complex areas and challenging workloads on successive assignments
• BA, BS or equivalent degree is required or equivalent work experience 

Preferred Qualifications, Capabilities, and Skills:

• 5+ years work experience in people management 
• Experience participating in process improvement initiatives, system implementations or change management 
• Strong and effective written and verbal communication skills
• Ability to creatively challenge current state processes and ideate solutions to challenges
• Ability to break-down complex problems into workable components, including the ability to present results effectively to senior leadership and regulators
• Effectively works independently, within a team and across teams in a fast-paced environment to drive business results, utilizing related project management skills, employing creative thinking, a focus on quality, and the ability to work on competing priorities

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childc