Scores Client Services - Director

FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential!

The Opportunity

"If you’re looking for your next opportunity to make a meaningful business impact, bring your client engagement, solution consulting, and business development/sales skills and expertise to FICO’s Scores business.  FICO’s Scores unit is home to the worlds #1 credit bureau score – the FICO® Score – which powers over 10 billion decisions each year, is relied upon by 70,000+ businesses, is used by rating agencies and secondary market to improve risk assessment and transparency and is a key component of how US consumers measure their credit health." - Vice President, Scores Client Services.

What You’ll Contribute

• Cultivate and maintain effective working and trusted advisor relationships with a variety of client stakeholders, including C-Level in credit risk.
• This Director role operates independently without supervisory responsibilities, allowing full focus on strategic initiatives and delivery.
• Present and facilitate discussions about FICO® Score products and FICO produced thought leadership content in a variety of settings, including client meetings, virtual conferences/webinars, and external in-person events.
• Develop and execute detailed account plans that position FICO Score as the preferred credit scoring solution for lenders.
• Identify new potential customers/clients, develop and present proposals, negotiate terms, and drive deals to closure, collaborating with FICO Scores legal, product management, and finance teams.
• Develop and manage prospect pipeline and existing relationships, track status, provide status updates on regular basis to internal management.
• Meet with clients, provide timely responses to questions, and proactively ask questions to understand needs, requests and desired outcomes.
• Provide functional and technical responses to clients around FICO® Score products.
• Research and shape potential solution opportunities through collaborative engagement with peers, team leaders, and clients to formulate and effectively position solution proposals.
• Communicate relevant information effectively to diverse audiences and translate subject matter terminology into business terms and recommend alternatives to target clients’ senior management and project/product managers.
• Successfully resolve client support issues, leveraging internal tools and processes as the first step of handling a client issue and formulating new approaches as needed to achieve positive outcomes for FICO and the client.
• Make recommendations for improving efficiency, effectiveness, and results.
• Travel as required, with up to 25% of time spent outside of the office for client meetings and industry events to develop and maintain client relationships. May be required to work outside of normal business hours and travel on weekends.
• Support creation of thought leadership white papers, executive briefings and industry presentations.
• Provide executive client engagement support or speak at industry trade shows and conferences.

What We're Seeking

• Proven experience within unsecured credit risk gained from working experience at large banking organizations (Highly Preferred).
• Strong domain knowledge in banking and the broader financial services aspects of other industries.
• FICO product knowledge is a plus.
• Proven experience demonstrating exceptional performance and consistent delivery of top performer status, evidenced by regularly exceeding individual goals.
• Exceptional presentation and communication skills, including the ability to engage various audiences (e.g., Chief Risk Officers, Business/Product Leaders, Data Scientist, FICO Leadership) and convey complex concepts clearly and concisely. 
• High attention to detail with sound reasoning and problem-solving skills and logical thinking, while also having the ability to see the big picture.
• Track record of growing sales, new customer acquisition, sourcing clients and driving end-to-end deals. 
• Relentless focus on execution with a track record of driving to deliver against targets.
• Ability to effectively listen to clients and understand their business needs and challenges.
• Excellent customer service, organizational and follow-up skills, successfully managing to an action plan.
• Proven experience with juggling multiple tasks/projects simultaneously; working proactively, prioritizing effectively, meeting deadlines and working with minimum supervision.
• Demonstrated