Manager, Technology Product Management

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you.  As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life.  Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

The Product Manager, Technology Product plays a pivotal role on the Global Sales team within the Commercial Division. You will collaborate with cross-functional teams, including sales, marketing, and IT, to drive business results, while developing and implementing innovative platforms or solutions that enhance the sales team’s efficiency and effectiveness to drive best in class business outcomes. 

 

In this role, you will:  

• Serve as the central point for platform and database strategy across Sales Tools to drive prioritization for Data Engineering teams, ensuring alignment of CRM data sourcing and cross-platform connectivity. 
• Lead strategy to house and activate enterprise data with AI (Agents, Microsoft 365 Copilot, external vendors), defining a Northstar data architecture for Sales Tools. 
• Own end-to-end data architecture and governance, including defining upstream and downstream data flows, entities, and cross-platform integrations across Microsoft Dynamics 365 (Sales CRM), SalesLink (Sales’ external customer-facing portals), CLM (Contract Lifecycle Management) tools, and external systems. 
• Drive enterprise data modeling, integration design, and migration strategy across CRM, CLM, and external tools, enabling platform modernization and consolidation into a unified future-state architecture supporting sales, servicing, and travel partner solutions. 
• Ensure integrity and lifecycle management of CRM data, including account hierarchies, contract data, contact records, and retention policies supporting sales systems and reporting. 
• Enable key business initiatives by leading data and integration support for various capabilities developed by other Sales Product teams including solutions for data authorizations, unused tickets, and agency funds. 
• Partner with Sales Planning, Data Engineering, and IT to align reporting, data access, and integration capabilities with business priorities and platform releases. 
• Hire, lead, and develop a team of product experts to independently lead projects following your vision and guidance. 

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced.  Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

 

• Lead, mentor and coach Product Owners (direct reports) enabling further growth and success
• Influences stakeholders on the Product Strategy aligned to the Product Group (our portfolio)
• Utilizes technical knowledge such as A/B testing, product architecture, continuous deployment process, DevOps practices, data models and analytics, querying languages, tools supporting automation/metrics and other technologies in support of the products/services owned
• Uses data to define baselines, measures outcomes, share insights, order backlog items
• Understands and supports resolutions to customer problems, needs, challenges, and opportunities for the product
• Determines product objectives and key results that align to Product Strategy
• Presents the thought process on product strategy, roadmap items, OKRs and planned releases to leaders and peers
• Communicates regularly on OKRs, desired metrics, and areas requiring leadership’s attention
• Influences and collaborates with stakeholders, peers, and other product leaders to deliver solutions that achieve the portfolio’s vision and goals
• Collaborates with various internal team members such as UX, Technology, Vendors, Risk, Compliance, Security, etc.
• Practices agility in discovering and delivering value continuously

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor’s degree in