Director of Premium - Hollywood Bowl

Job Listing: Director of Premium

At Sodexo Live!, we take pride in crafting exceptional events at the most prestigious venues on the planet and creating lasting memories for fans, visitors, guests and team members. Working with Sodexo Live! is more than a job; it's a chance to be part of something greater. Here, you'll build a career where 'everyday' is anything but normal.

Our experiences are unique, and so are our people. Bring your personality, your background and your desire to delight others. In return, we'll give you all you need to thrive. After giving it all, you'll return home knowing that you've played your part in creating a truly unforgettable moment.

Location: We are seeking an experienced Director of Premium for the Hollywood Bowl located in Los Angeles, CA.

Unit Description:

For more than 100 years, music and performance have had a central destination in Los Angeles. The Hollywood Bowl is a venue for showcasing artistic greatness and celebrating our global cultural heritage. Since its opening in 1922, the Hollywood Bowl has been the premier destination for live music in Southern California, hosting everyone from Billie Holiday to The Beatles to Yo-Yo Ma under the iconic silhouette of its concentric-arched band shell.

Principal Function:

The Director of Premium serves as a visible and key member of the unit-level Leadership Team and is responsible for managing the premium services operations. The Director of Premium will exemplify and display unquestionable ethical conduct in both business and personal dealings, as they are responsible to model Sodexo Live!'s vision and values, ensuring in all ways for the customer, employees, the industry, and the local community that Sodexo Live! is held in the highest regard.

The Director of Premium is responsible for managing and maximizing the productivity of the operations and administrative staff and is accountable for directing and coordinating the resources, tasks, requirements, and processes related to the unit's premium services operating budget, as well as, communicate and implement seasonal and long-term business strategies to drive sales revenue and meet or exceed the unit's overall financial goals. They will provide support and hands-on assistance to plan, prepare, oversee, report, and reconcile the unit's on-going business activities to ensure its commercial success.

The Director of Premium will contribute to Sodexo Live!'s goal to be #1 in Event Hospitality and the #1 Employer of Choice through the performance of activities geared toward the creation of an energized and positive work environment for all venue staff. Working in close partnership with the unit's various divisions and key department heads will create, lead, and execute premium food and beverage experiences that exceed guest expectations and maximize revenue while controlling expenses.

Essential Responsibilities:

• Develop and implement business strategies for enhancing operations and for driving and maximizing unit revenues through implementation and oversight of systems and policies related to premium services operations.
• Communicate and promote Sodexo Live!'s culture and values; Provide hands-on leadership and direction to department staff; Serve as a leadership role model and create an exceptional employment experience for Sodexo Live!'s staff.
• Maximize Sodexo Live!'s revenue and operational excellence through implementation and oversight of systems and policies. Contributes to the efficient operation of the business unit by partnering with all levels of management. Monitors and ensures all aspects of operations are completed in an efficient and effective manner.
• Contribute to the goal of making Sodexo Live! #1 in Event Hospitality and the #1 Employer of Choice by creating an environment where exceptional service and quality, well-executed dining experiences are delivered to each guest, supporting Sodexo Live!'s goal of 100% customer satisfaction.

Qualifications/Skills:

• Bachelor's degree and/or appropriate combination of education and work experience to facilitate on-the-job effectiveness.
• 3+ years of previous operations leadership experience in a complex food service environment.
• Significant expertise in premium food and beverage management with a catering/concessions emphasis in a high-stress, fast-paced environment.
• Up-to-date certifications for safe food handling and responsible alcoholic beverage service.