Operations Manager

We’re Sonesta International Hotels.
The 8th largest hotel company in the U.S.—and growing fast.

An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.

Together We Thrive—bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.

Job Description Summary

The  Operations Manager  is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk, food service, housekeeping and administration of the business.  The Operations Manager  is responsible for preparing the hotel for the day’s business. The Operations Manager’s  focus is on guest and associate satisfaction, expense control and product and service quality and will lead to their contribution to the overall goals of the hotel.

Job Description

DUTIES AND RESPONSIBILITIES:

· Deliver on the promise of Sonesta Service in all interactions with guests and clients. Manage according to the

Sonesta G.U.E.S.T. standards and instill a passion for customer service in all associates of the hotel. Create

processes and procedures to ensure the hotel is properly supplied with all guest amenities, all food and

beverage outlets are meeting guest expectations, and the hotel is properly maintained and clean.

· Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their job

functions.

· Manage the front office and reservation functions to ensure the delivery of superior guest services, the security

of monies, credit card transactions and guest information.

· Responsible to manage all approvals, billing, and collections of hotel’s Accounts Receivables.

· Prepare Month End Reporting for the preparation of hotel financial reports.

· Manage all housekeeping and laundry functions to ensure compliance with quality and brand standards in all

areas of the hotel. Establish, implement, and inspect that procedures to ensure all guest rooms and public areas

are clean and in proper condition to meet guest expectations and brand standards.

· Provide regular direction and manage hotel operations to establish and implement procedures to ensure routine

inspections of all guest rooms/suites and public areas to ensure all are clean and/or in good repair.

· Manage both the daily execution of the breakfast, evening social and the pour food and beverage operation, to

ensure standards of operation and quality and guest satisfaction are maintained. Ensure the shoppe

convenience store is stocked and maintained in an orderly and appealing manner. Monitor inventory and order

replenishments in a timely and efficient manner.

· Ensure the proper process is in place to manage and report on department expenses. Work with the General

Manager on the identification of budget variances within the Front Desk, Food and Beverage and Housekeeping

departments.

· Purchase and/or requisition for the inventory to ensure adequate minimum and maximum stocks of all food,

beverage, material, and equipment.

· Monitor and control food and beverage costs and ensure procedures are followed to ensure the security and

proper storage of food and beverage products, inventory, and equipment and to minimize waste.

· Ensure the proper process is in place to manage and report on the human resources and benefits programs

within the Front Desk, Food and Beverage and Housekeeping departments. This includes the recruiting,

onboarding, training, ongoing performance management, and offboarding of all associates of the three

departments.

· Ensure the proper process is in place to manage and report on the proper use, maintenance and location of all

information technology hardware and software provided to the Front Desk, Food and Beverage and

Housekeeping departments.

· Ensure the proper process is in place to manage and report on the p