Remote Service Engineer (Ultrasound)

Job Title

Remote Service Engineer (Ultrasound)

Job Description

537298 Remote Service Engineer (Ultrasound)

Exciting opportunity to join our Ultrasound Remote Support team as a Remote Service Engineer. You will combine your technical, networking, and customer interaction skills utilizing the latest remote access technologies to assist healthcare customers with Philips Ultrasound products.

Schedule: Mon-Fri 10:30am - 7:00pm ET

Your role:

• Acting as a Remote Service Engineer (RSE), the aim of your job is to provide telephone, remote technical support, and provide remote diagnostics to external healthcare customers and field partners utilizing the latest remote access technologies. 
• Acting as a Philips Representative in response to customer inquiries and providing telephone and remote technical support to external customers
• Resolving customer service events by leveraging Philips tools and resources as needed
• Timely escalation of customer product issues for evaluation and action by higher level support
• Utilization of appropriate remote tools to resolve issues and thus avoid dispatching of service call to Field Service Engineer
• Implementing best practices and process improvements while diagnosing problems, apply effective solutions and determine follow up actions
• Driving increased productivity through utilization of remote tools and technical skills

You're the right fit if:

• 2 year/ Associates Degree or equivalent is required; 4 year technical degree preferred
• 5 years strong Ultrasound experience on Philips systems
• Computer networking experience is preferred
• Effective communication skills
• Ability to troubleshoot and think logically about solutions
• Strong interpersonal skills with teams and customers
• Prioritization and time management
• Technical solutions authoring
• Ability to solve mechanical and electrical problems using appropriate tools
• Ability to utilize MS office and other CRM products and applications
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position. 

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
• Read more about our employee benefits.

Philips Transparency Details:

The pay range for this position is $35.34 to $60.58, hourly.  The actual base pay offered may vary depending on multiple factors including, job-related knowledge/skills, experience, business needs, geographical location, and internal equity.  

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered.  Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more.  Details about our benefits can be found here. 

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances o