Clinical Launch Manager (Remote)

Ready to join our team? Apply today! Make sure to check your email for follow-ups.

 

At MicroPort, we relentlessly strive to master every detail of our medical solutions with the purpose of prolonging and reshaping the lives of patients everywhere. We welcome motivated and talented people who want to join our dynamic and inclusive company, working together to deliver meaningful medical breakthroughs. In order to accomplish this, we hold true to our core values of Quality, Integrity, Accountability, Efficiency, Innovation, Aspiration, Dedication & Collaboration. Come and join Team MicroPort!  

 

Why You’ll Love MicroPort

You will find our team atmosphere challenging and rewarding. In addition to working with a world-class team, receiving a competitive base salary and bonus opportunities, our U.S. employees also enjoy the following benefits: Medical, Dental, Vision, Maternity Leave, Life Insurance, Short-Term Disability, Long-Term Disability, Bereavement, 401(k) (up to 4% match with vesting from day 1), PTO (Starting at 18 days each year), Paid Holidays (10 each year), Employee Assistance Program, Education Assistance...and more! At MicroPort, we care about our employees and encourage them to make healthy lifestyle choices and embrace wellness opportunities to maintain their very best health and wellbeing.

 

 

Overall Summary

Leads field launch efforts for SkyWalker Robotic System. Provides input to enhance and refine processes. Provides clinical sales support to all end users and provides on-site guidance and assistance during surgical procedures. Drives continuous expansion of the user base by working with key hospital staff, thought leaders, referring doctors, and Distributors in territory to develop a referral base and increase procedural/implant volume. Obtains re-orders for products consumed during surgical procedures. Provides training, in-services, and customer education to assigned account(s). Provides feedback on product design to improve performance and customer satisfaction. Partners with Regional Distributors and Account Executives in selling the clinical benefits of the company’s products.  Manage the team of field Robotic Clinical Specialist positions.

This position works closely with clinical directors’ sales team and marketing team partners to develop in-field strategies.

 

 

Your duties will include:

Leadership Responsibilities

1. Cover cases utilizing technology to include navigation, robotics or other related technologies in the medical device space. 
2. Ability to take the lead at cadaver labs, including surgeon training and participating in engineering development as necessary to complete validation processes
3. Assist with the creation of training protocols for surgeons, internal staff and sales personnel
4. Work with sales leadership to identify targets and participate in the conversion process
5. Participates and provides input into the product development processes cross-functionally between business units
6. Acts as lead in account launches, partnering with distributors and the NaviBot technical support team to ensure the highest level of customer satisfaction.
7. Partners with Joint Replacement Rep/Distributor as the “clinical expert” during initial cases to ensure optimal workflow and successful use of technology during the procedure.
8. Takes active lead at roadshows and sales demonstrations.
9. Actively engages with product validation activities as directed by management.
10. May manage field-based personnel.

 

Clinical Support

1. Uses proprietary software to pre-plan and review customized patient plan for use in conjunction with the company’s robotic arm system, assists surgeon in preoperative implant planning, implant sizing and positioning.
2. Provides surgeons and operating room staff with support in the operation of the company's robotic arm system and associated equipment and instruments
3. Provides complete reports and associated metrics to management, direct supervisor and company's regulatory department detailing case reviews, services performed and recommendations for product, documentation and methodology improvements.
4. Supports company road-show demonstrations and Center of Excellence site visits to provide potential customers with opportunity to see product in use and appreciation of clinical value.
5. In conjunction with clinical manager and distributors, trains physicians and hospital personnel, including OR staff, radiology and central sterile processing on the use of the system, accessories, disposables and implants.
6. Provides frequent communications with customers to ensure resolution and proper follow-up, leading to high customer