Lead, iFly Training & Sports Support

This position is on – site in our Royal Caribbean Headquarters 1050–Miami

 

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

 

Position Summary:

 

This position will be responsible for the daily support of all iFLY tunnels operation, future planning, maintaining par of qualified trained staff, and maintaining integrity of sports venues fleetwide with focus on Quantum Class ships. Responsibilities will include all policies, procedures and SQM, safety and security, and all day-to-day training and operations for iFLY (supplies & logistics, inventory & ordering, and programming) of all the following attractions: NorthStar, Ripcord by iFLY, Bumper Cars, Trapeze, SkyPad, SeaPlex Operations, and any future venue that might be included in the New Build Sports program. Additional responsibilities will include planning and organizing FITPs throughout the year, also helping with planning training and maintenance needs for each sports venue and ship assigned. This position will work closely with shore side and shipboard maintenance department helping with communication from ship to vendors. The Lead, iFLY Training & Sports Support will be responsible for Traveling iFLY Trainer (s), Sports iFLY Lead, iFLY trained Sports Staff, Supervisor and Manager development and support, promotion process for Sports iFLY Lead, and new Sports Staff for iFLY. The financial responsibility for this role is overseeing the yearly budget for FITP, Traveling iFLY Trainer (s), operational knowledge assistance when financial and revenue team work on pricing and revenue from venues such as iFLY, North Star. The Lead, iFLY Training & Sports Support will plan and maintain vendor communication, ship visits & follow ups, AMOS orders for replacement parts, travel planning and ECCR’s booking.

 

Essential Duties and Responsibilities:

 

1. Responsible for the overall daily support of all iFLY tunnels inclusive of developing and maintaining SQM and safety related Standard Operating Procedures (SOPs) to ensure onboard compliance and safety standards of all iFLY tunnels based on International Bodyflight Association (IBA) and Sky venture regulations.
2. Responsible for the acquisition, scheduling, and planning of the Traveling iFLY Trainer(s) for optimal fleet iFLY support.
3. Organize, plan, and set up quarterly safety training meetings & checks as required by the International Bodyflight Association (IBA) for each iFLY tunnel fleetwide – minimum 4 visits per ship per year.
4. This position is responsible for planning and coordinating with vendor support - Skyventure Corporate the staff training for new Sports Staff to attend the Flight Instructor Training Program (FITP) at their land-based tunnels or onboard where possible.
5. Partner with procurement and risk management to maintain all necessary equipment, uniforms, PPE for iFLY trained instructor and Guests use.
6. Organize and implement a progression program for all iFLY trained Sports Staff to be able to advance on the various IBA levels of training to offer a high quality iFLY guest experience.
7. Create a yearly plan for future