Sr Customer Engineer

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

 

The Opportunity

Adobe is the market leader in software products and services for the creative & marketing ecosystem through Creative Cloud, Document Cloud, Express, Firefly and Experience Cloud. 

Adobe has made industry-leading progress in addressing the enterprise need for new, scalable ways to create ideas and assets with genAI-infused workflows and products. Adobe Digital Media’s recent launch of genAI-powered products for enterprises including: Firefly Services (APIs), Firefly Custom Models, Object Composites, Style Kits and unique AI features within flagship products like Adobe Photoshop, Express and Illustrator.

Our Creative Enterprise team seeks an enterprise developer with creative practitioner experience and great communication skills to support and even occasionally work alongside software developers at top global companies as they integrate Adobe’s APIs into their businesses. 

What you’ll do  

• Become an expert in Adobe's cutting-edge APIs and services and creatively apply them to meet unique customer needs across multiple industries. 

• Engage with customers via email, forums, documentation, tutorials, sample code, and live sessions to offer your expertise on using Adobe's latest technologies. 

• Influence the product roadmap by sharing feedback from customers. 

• Collaborate with Developer Relations and Documentation teams to deliver reference architectures, sample code, and other assets that can educate our field organization and our customers 

What you’ll need to succeed  

• Expert Full-Stack JavaScript (YourFavoriteFrontendFramework + Node.js) 

• Expert understanding of REST APIs and familiarity with related tools such as Postman 

• Deeply understand the practitioner perspective within the Creative tools (e.g., Photoshop, InDesign, Premiere, Illustrator, etc.). Understand the creative process. Bonus for familiarity with other technology systems in the creative production process such as MAMs, DAMs, NLEs, etc. 

• Bonus: prior experience with generative AI systems for creatives (e.g,. Adobe Firefly, Midjourney, Dall-E) 

• The ability to find technical solutions to ambiguous customer problems  

• Work well across disciplines, functions and engineering teams 

• Exceptional written communication skills, capable of conveying sophisticated technical and product ideas in a simple manner 

• Be organized, able to track multiple customer engagements, ongoing investigations, etc. 

• Bonus: comfortable speaking in front of customers and larger audiences 

Our compensation reflects the cost of