Customer Success Manager

About Bazaarvoice At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community &amp; enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social &amp; search syndication network. And we make it easy for brands &amp; retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products. The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty. Our brand promise : closing the gap between brands and consumers. Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.  It’s official: Bazaarvoice is a Great Place to Work in the <a href="https://www.bazaarvoice.com/blog/great-place-to-work-bazaarvoice/">US</a> , <a href="https://www.bazaarvoice.com/blog/bazaarvoice-great-place-to-work-australia/?utm_campaign=voicestorm&amp;utm_medium=social&amp;utm_source=None&amp;utm_content=fb87ed16-b1c4-44cf-b3d2-375d64f884a7">Australia</a>, <a href="https://www.bazaarvoice.com/blog/bazaarvoice-india-is-officially-a-great-place-to-work/">India</a>, Lithuania, and the <a href="https://www.bazaarvoice.com/blog/great-place-to-work-uk/">UK</a>!<br/>This is an account management role and as our “Client Success Manager (CSM)”, you will own the long-term relationship with a number of key brands and retailers in our Southern Europe region. Your core focus when consulting with clients will include:<br/>·Developing a deep understanding of the client business and their priorities.· Working with them to develop a strategic and innovative Social Commerce programme that will drive  measurable success.·Analysing your clients’ business goals and matching these with the most impactful Bazaarvoice activity – and partnering with the different teams internally to deliver on this.·Growing the footprint of your relationship with key stakeholders within client organisations wherever Bazaarvoice’s solution adds value Is this opportunity a good fit for you?Bazaarvoice are client-obsessed and as the job title suggest, this is a heavily client-orientated role so we’re expecting you to possess the same passion and drive too! Firstly, you’ll be responsible for owning a portfolio of circa 30 accounts, so you must have a highly disciplined and organised approach to servicing clients and prioritising your day-to-day work. You’ll be someone who can build trust and rapport when developing and owning client relationships through phone, emails and in-person meetings. This role is autonomous in that you’ll be able to manage your own time around clients’ availability. You’ll love discovering the clients’ internal business success metrics and be able to advise, influence, and define key ROI measurements. This will include recommending strategies and tactics to achieve the results desired by your clients. You will ensure that your clients stay on track in their execution of their success plans, so educating and helping them understand the value they are receiving from Bazaarvoice’s solutions is essential. This also includes consulting clients to promote and leverage customer-generation content for their websites and other channels (online and offline). Moreover, you’ll also be a very strong planner and be able to look 6 months ahead of each client’s contract renewal and facilitate that process. You’ll be proactive in identifying and advocating opportunities to expand thescope of Bazaarvoice’s footprint within the client’s business. Finally, you’ll also advocate internally for client needs within Bazaarvoice and ensure your individual customer achievements are recognised internally too. SummaryThis role is vital in ensuring we forge on going and excellent strategic relationships with our clients. You are going to be working in the vibrant and exciting area of social commerce with some of the world’s leading brands. If you have the relevant experience and up for this new challenge, please apply today!                                                    The key things we are going to be looking in your CV and assessing you on are: <h3>Essential:</h3> <ul> <li>University degree or similar.</li><li>Native/fluent French and English language skills</li><li>Ability to navigate and build champions across complex client organisations and personalise the strate