Caseworker Senior BHDS

Compensation Range:

$49,588.50 - $74,373.00

Our full-time positions come with an array of excellent benefits including comprehensive healthcare coverage, a pension plan, flexible spending accounts and even a tuition reimbursement program.

At Lancaster County, we understand the importance of work-life balance. That's why we offer paid time off for sick, vacation and holidays, an employee assistance program, and family medical leave.

If you're passionate about making a difference, apply today to join us in serving the community!

Job Description:

JOB SUMMARY

• Employees in this class are assigned a variety of social services duties and responsibilities which are distinguished from those assigned to lower-level classes by their difficulty and complexity. 

• Work involves providing intensive case management to clients and their families, conducting difficult and complex investigations, and providing consultation and education services to new hires. 

• Work assignments may include coordinating and reviewing documents prepared by case management staff to ensure they meet Office of Developmental Programs (ODP) and Centers for Medicaid and Medicare Services (CMS) requirements. 

• Work may also involve functioning as a lead worker for support coordinator staff, and training new hires along with other agency staff.  Work is performed with considerable independence under the supervision of an assistant chief caseworker and is reviewed through conferences, reports and results attained.    

REPORTING RELATIONSHIPS

• Work is reviewed by the assistant chief caseworker through regularly scheduled individual and group conferences, and the review of records and reports.     

ESSENTIAL JOB FUNCTIONS

A support coordinator completes functions in three areas of support coordination: locating, coordinating and monitoring.  The support coordinator is also a lead worker for the unit and in training new hires.

Locating activities include, but are not limited to:

• Participating in needs assessments, which requires travel to client locations

• locating supports and informing clients and provider of needs, requesting funding for paid supports assisting clients in completing fair hearing rights regarding supports.

• assisting clients with gaining access to non-ID supports

Coordinating activities include, but are not limited to:

• Developing the Individual Support Plan (ISP) with the client and team, entering into the Home and Community Service and Information System (HCSIS), and disseminating information to the team, which requires travel to client locations.

• coordinating the provision of support with client/family and providers for both paid and natural supports.

Monitoring activities include but are not limited to:

• monitoring ISP implementation and health and safety by face-to-face contact per ODP requirements which requires travel to client locations.

• modify service delivery and ISP as needed to reflect changing needs

• respond to and assess emergency situations and incidents and report incidents as needed.

Act as a lead worker for support coordinator staff, which includes:

• provide structured 1:1 mentoring and training for new support coordinators (SCs) hired for the unit

• accompany and observe new Scs to scheduled appointments and provide feedback regarding strengths and needs

• Review written documentation completed by new SCs for accuracy, clarity, and timelinessProvide feedback to the Assistant Chief Caseworker regarding the new SCs abilities and progress toward independently performing essential job functions.

• *Arrange joint discussions between new SCs and Assistant Chief Caseworker to encourage open communication and provide clear direction.

• guide new SCs to Assistant Chief Caseworker or other appropriate staff when questions posed are beyond the scope of the SCIII duties/knowledge.

• serve as a resource person for all staff to answer questions regarding routine policy, procedures and paperwork activity.

• brainstorm possible solutions for unique client situations for SCs when appropriate.

• provide first level crisis and complicated case consultations for Sc when appropriate, prior to Assistant Chief Caseworker for review.

• handle urgent or emergency situations in the absence of the Assistant Chief Caseworker

• assist Assistant Chief Caseworker with the planning and scheduling of pertinent meetings. Occasional compensatory for flex time may be reques