Manager, Services Enablement

Job Summary

Do you want to make a meaningful difference in the quality of healthcare? Omnicell is empowering health systems and pharmacies to radically transform the way they manage medications, so they can achieve the vision of the Autonomous Pharmacy. Join us as we build on our powerful combination of advanced automation, predictive intelligence, and expert services to create a safer future for patients—one where medication errors are a thing of the past. You’ll be joining an organization whose culture encourages individual development, rewards intellectual curiosity, and embraces an inclusive environment. Join our growing company and help shape the future at Omnicell!

 

As a Manager, Services Enablement, you will be responsible for overseeing the effective delivery of Omnicell solutions within a matrix managed environment. This role entails leading and managing a team of Services Enablement Advisors, providing guidance, coaching, and support in their day-to-day activities. Working closely with others in the Professional Services organization and key business stakeholders, you will ensure the successful planning, development, and implementation of strategic initiatives that drive business value and align with Omnicell's vision and mission.

 

Responsibilities

• Lead and manage a team of Services Enablement Advisors, providing guidance, coaching, and support in their day-to-day activities
• Oversee and manage pre-sales activities such as product demonstrations, scoping calls, and customer meetings conducted by the team
• Oversee the creation of multi-solution and facility project timelines and ensure alignment with the Professional Services team to execute projects successfully
• Develop, negotiate, and deliver comprehensive statements of work (SOW) that align with customer expectations, organizational capabilities, and business objectives
• Accountable for meeting or exceeding quarterly revenue targets by actively participating in sales planning, strategy development, and execution to drive revenue growth
• Manage and leverage in-depth knowledge of the sales pipeline to optimize opportunities, prioritize projects, and accurately forecast project outcomes to current resource and supply chain capacity 
• Serve as the escalation contact between internal Omnicell teams and Customer teams, overseeing the delivery of all project planning documentation to the Professional Services aligned project team
• Deliver high-level executive presentations regarding project deliverables, timelines, and expectations, effectively communicating project progress and outcomes
• Establish and track key metrics and performance indicators for the Services Enablement team, ensuring effective measurement of team and individual performance
• Support Sales and Professional Services goals by ensuring customer satisfaction and the overall success of projects led by the team
• Manage customer escalations and difficult conversations, utilizing strong problem-solving skills and maintaining positive relationships between internal and customer stakeholders
• Manage and lead a team of Services Enablement Advisors, providing leadership, coaching, and performance management to direct reports
• Foster a positive and collaborative team culture, promoting accountability, open communication, and a customer-centric mindset within the team
• Collaborate with other managers and cross-functional teams to align services enablement practices, drive organizational goals, and promote effective teamwork

 

Required Knowledge and Skills

• Balance of drive, business acumen, and interpersonal skills
• Have a positive, professional demeanor and presentation in all internal and customer interactions
• Highly motivated self-starter who takes initiative
• Financial understanding of budgets, P&L and revenue goals
• Problem solver with experience leading cross-functional teams delivering scalable solutions
• High EQ, a consultative mindset, and close attention to detail, with excellent communication (oral and written) skills

 

Basic Qualifications

• Bachelor’s Degree in Business Administration or a related field and 8+ years of working in a Professional Services or Consulting organization in the software solutions industry
• In lieu of Bachelor’s degree, 12+ years of pre-sales engagement in a Professional Services or Consulting organization in the software solutions industry
• 5+ years of direct or indirect people management responsibilities
• Experience working with CRM systems such as Salesforce

 

Preferred Qualifications

• Master’s Degree
• Demonstrated a successful t