Senior Manager, Technical Product

Journey with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group. We are proud to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world. 

 

We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests. 

 

Royal Caribbean Group’s Information Technology Team has an exciting career opportunity for a full time Senior Manager, Technical Product reporting to the Director, IT Shipboard Guest Experience.

 

Position Summary:

 

Based in Miramar, FL and reporting to the Director, Shipboard Technology for Guest Experience & Gaming, the Sr. Manager, Technical Product will be responsible for providing leadership and execute the strategic plan of specifically migrating our casino department into the future with a true Gaming Loyalty Platform. This role will be responsible in driving the strategic path forward to move us to a real time gaming experience. The overall gaming strategy has been written, now we need to deliver on it. This Sr. Mrg will be responsible to help focus on the right levers to pull at the right time and building the gameplan to get us onto the newest and greatest technology. This will be a role which will go across all 3 brands and ultimately work closely with the Director of Guest Experience & Gaming to ensure all capabilities are mapping back to the larger brand/enterprise strategic promises/goals.

 

The Senior Manager will lead several team members, in close collaboration with business stakeholders from across the corporation, to define the vision for the entire end-to-end Guest and casino ops crew, across all guest and crew touch points for their specific capability needs. In addition, this leader and her/his teams will be accountable for the successful launch of their capabilities from ideation through implementation, as well as ongoing level 4 support and product optimization. This role will also manage at least 2 managers (1 product and 1 tech product) who are responsible for the day-to-day continuity of our existing legacy platforms while continuing to push us forward in parallel as find new technology solutions to meet the strong goals ahead of us.

 

The ideal candidate will have a deep understanding and proven track record of product management strategy and user experience design with respect to gaming technology, as well as the ability to provide leadership towards the development of new onboard experiences in collaboration with multiple organizations. The ideal candidate will also have an eye toward the rapidly evolving technology landscape and provide leadership over advanced and emerging concepts, such as the impact and role of artificial intelligence in product development, to help both educate leaders across the company, as well as inform our forward-looking roadmap. S/he must be able to work with multiple product and project teams simultaneously, thrive in a fast-paced and dynamic environment and connect unexpected threads across disparate delivery teams.

 

The role will provide direct leadership over the individual contributors who bring our products to life, leading a team of employees, contractors, and vendors as new products and initiatives are ideated, designed, developed and executed. This leader requires the ability to direct teams that ideate and deliver high quality technology products for amazing guest experiences, by both fostering and demonstrating a culture of data-driven and end-user focused product thinking, innovation and engineering.

 

Essential Duties and Responsibilities:

At a high-level, responsibilities for this role will include:

• Casino Platform Technology strategy: Provides leadership over the strategic direction of a specifically our onboard real time platform needs across all brands and all touch points. Partner and collaborate closely with operational stakeholders from the various brands and across the corporation to understand how to adapt and evolve the strategy of our technology products based on the key specific platform needs of each of th