About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. 

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! 

 

Available Locations: Remote Mexico

To the attention of candidates (Mexico City): 

 

About the Candidate

As the Threat Advisory Engineering Manager in Solutions Engineering, you'll lead a highly technical and hands-on team responsible for deepening our customers' understanding of Cloudflare’s Security products and services. This role involves overseeing technical discussions with customers under attack, confidently handling attack mitigation using Cloudflare technology, and collaborating with Product and Engineering teams to analyze threat data. The role also includes creating threat intelligence reports for internal and external consumption.

Leadership and People Management Skills

• Team Leadership: Proven experience leading and inspiring a team of technical professionals. Ability to set clear expectations, provide guidance, and foster a collaborative and innovative team culture.
• Mentorship: Demonstrated success in mentoring team members, fostering their professional growth, and creating a learning environment within the team.
• Decision-Making: Strong decision-making skills with the ability to make timely and sound judgments, considering the impact on the team and the organization.
• Communication: Exceptional communication skills, both written and verbal. Ability to convey complex technical concepts to non-technical stakeholders and inspire confidence in team members.
• Conflict Resolution: Proficient in conflict resolution, actively addressing and resolving interpersonal issues within the team.

Technical and Operational Skills

• Technical Expertise: Deep knowledge of Cloudflare’s Security products and services, coupled with a solid understanding of the broader cybersecurity landscape.
• Operational Excellence: Proven ability to drive operational excellence, optimizing processes and workflows to enhance team efficiency.
• Reviewing Metrics: Proficient in reviewing and analyzing key performance metrics to assess system health and security posture.
• Building Dashboards: Skilled in creating informative and actionable dashboards to visualize complex technical data and support data-driven decision-making.
• Monitoring Performance: Expertise in implementing and overseeing performance monitoring systems to ensure optimal functioning of security products and services.

People-Centric Approach

• Empathy: A people-centric leader with a high degree of empathy, understanding the individual needs and motivations of team members.
• Inclusiveness: A commitment to fostering a diverse and inclusive team, ensuring every team member feels valued and included.

Preferred Experience

• Previous experience in a SOC or NOC, or PEN testing.
• Knowledge of security products like Bot Management, DDoS mitigation, and Web Application Firewalls (WAF).
• Awareness of the Zero Trust security model architecture.
• Experience with JIRA or other support desk tools.

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.