IT Business Analyst - Identification & Surveillance Systems

JOB TITLE: IT BUSINESS ANALYST – IDENTIFICATION & SURVEILLANCE SYSTEMS

DEPARTMENT: INFORMATION TECHNOLOGY

SALARY RANGE: $60,000 - $65,000                                                                          

FLSA: EXEMPT

 

IMMEDIATE SUPERVISOR: Assistant Director – Network Hardware & User Support

SCHEDULE DETAILS: Full-time/12-month position/PEERS

 

Position Summary

The IT Business Analyst Identification & Surveillance Systems plays a critical role in bridging business needs with technology solutions. This position is responsible for the administration, maintenance, and continuous improvement of the college’s student and employee identification system and campus surveillance systems. The Analyst collaborates with key stakeholders including Student Affairs, Finance, Safety & Security, Retail Auxiliary Services, and other departments to define functional requirements, ensure alignment with business objectives, and document best practices for effective implementation. The ideal candidate excels at managing multiple priorities, has a strong understanding of data flow across business processes, and works closely with IT teams and system stakeholders to drive informed decisions that enhance enterprise technology systems, support departmental IT functions, and ensure the reliability and security of surveillance infrastructure.

 

Essential Job Duties

• Collaborate with stakeholders to identify business needs and translate them into clear requirements for identification, surveillance, and IT functions.
• Administer, maintain, and oversee daily operations of the college’s identification and credentialing system for all students and employees, ensuring reliable system performance and security.
• Administer, maintain, and oversee campus surveillance systems, including cameras, recording devices, access controls, and related hardware/software.
• Gather, document, and analyze business processes, workflows, and systems, including those related to ID issuance, access control, surveillance, financial transactions, and departmental IT needs.
• Responsible for identifying gaps between enterprise system functionality and organization policy/regulatory requirements, then recommending solutions.
• Serve as the primary technical expert and point of contact for the identification and surveillance platforms, coordinating with vendors, IT staff, and campus departments to address system issues and improvements.
• Work in close collaboration with developers in testing functionality of enhancements and/or modifications.
• Support Student Affairs, Finance, Safety & Security, Retail Auxiliary Services, and other departments in operational workflows, card issuance, event access, surveillance monitoring, financial transactions, and point-of-sale integrations.
• Ensure surveillance systems are compliant with institutional policies, privacy standards, and legal requirements.
• Assist in the preparation of relevant training materials, process change documentation, and user guides for departments utilizing the ID and surveillance systems and other IT solutions.
• Facilitate training sessions for employees on new systems or new features in existing systems, including surveillance system usage and protocols.
• Assist in the implementation of system upgrades and provide new processes if required.
• Assist in the configuration of assigned systems where applicable. Direct the project management and end-to-end delivery of enterprise solutions by aligning technical roadmaps with business objectives, managing resources, and proactively mitigating risks to ensure scalable, on-time deployments.
• Participate in strategic planning for potential expansion of the identification and surveillance systems and other IT functions.
• Support budget planning for system hardware, software, supplies, and life-cycle replacement.
• Exhibit exemplary attendance and punctuality.
• Comply with college policies and procedures.
• Perform other project-related duties or functions as needed when critical to business function, including attending college functions, community events, and serving on committees.

 

Non-Essential Job Duties

• Facilitate changes in business processes by communicating proposed changes to relevant employees, gathering and analyzing feedback, and incorporating insights before finalizing processes.
• Engage in ongoing professional development to maintain current knowledge of identity management, surveillance technology, security best practices, and enterprise card systems.
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