Customer Service Representative
SLBAbout the role
The Customer Service Representative is responsible for providing and maintaining updated information for customers.
- Perform administrative functions supporting customer service functions and sales order entries.
- Provide monthly status of open orders and follow up with customers and Production.
- Maintain record of asset delivery progress and invoicing.
- Interact with Production, Buyer and Planner for follow-up of customer orders.
- Resolve licensing issues received from customers and record in support database.
- Maintain and improve the integrity of the data in the SAP database.
- Use the guiding principles and tools of the Manufacturing System to drive continuous improvement, wherever applicable.
Minimum experience - 3-5 years
Minimum Education - Bachelor's degree- Business Admin, Business
Key Skills - Intermediate Excel knowledge, Document files creation.
Key Abilities - Assertive Communication, Learning Agility, Attention to Detail, Time Management
Experience- Oil & Gas, Manufacturing, dealing with internal stake holders.
SAP knowledge is a plus
ALL APPLICANTS FOR U.S. ROLES MUST CAREFULLY READ ALL THE SUPPLEMENTAL U.S. SPECIFIC INFORMATION LISTED BELOW.
SLB is committed to a culture where everyone feels like they belong. To learn more about our diversity, equity, and inclusion commitments, please visit our Diversity & Inclusion | SLB (slb.com) page for more information.
When certifying your application, you are also certifying on reading and understanding all of the below supplemental information. For purposes of the application and the below information, Company shall be defined to mean SLB. Please note that the below supplemental information and the employment application are NOT a contract.
- EQUAL EMPLOYMENT OPPORTUNITY & VETERANS
Company policy is to provide every individual a fair and equal opportunity to seek employment and advancement at the Company without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, genetic information, veteran or military status, disability, creed, ancestry, pregnancy (including pregnancy, childbirth and related medical conditions), marital status or any factors protected by federal, state, or local laws. We are an "Equal Opportunity Employer". For more information please, refer to the latest version of "Know Your Rights" poster and the "Pay Transparency Nondiscrimination Poster" located here: https://www.dol.gov/agencies/ofccp/posters. The Company is a VEVRAA Federal Contractor - priority referral Protected Veterans requested.
- REASONABLE ACCOMMODATIONS
The Company will endeavor to make a reasonable accommodation / modification to the known physical or mental limitations of a qualified applicant with a disability to assist in the hiring process, unless the accommodation would impose an undue hardship on the operation of our business, in accordance with applicable federal, state, and local law. If you believe you require such assistance to complete the application or to participate in the interview process, please contact accommodationhotline@slb.com to request assistance. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.
- AUTHORIZATION FOR EMPLOYMENT
Pursuant to the Immigration Reform and Control Act of 1986, all applicants who are offered and accept employment must produce documents establishing their identity and authorization for employment in the United States. These documents must be produced no later than seventy-two (72) hours after employment commences. In addition, all applicants who are offered and accept employment will be required to verify their employment authorization under oath by signing a USCIS Form I-9. SLB is an E-Verify employer.
- APPLICATION CERTIFICATION
When applying to a job please read the application carefully before certifying that all of the answers you have given are true, accurate and complete. Ensure that you have read and fully understand the questions asked in the application. Unless noted otherwise, by certifying the application, you are also agreeing to and/or authorizing the following:
- You understand that any omission and/or misrepresentation of any fact from or on the application or during any interview will result in immediate rejection of the application, or if hired, will be cause for immediate dismissal.
- You certify that you have read and understand all the supplemental information listed on the j
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