Principal Tools Consultant - Customer Workflow / UX/UI

Job Title: Principal Tools Consultant - Customer Workflow / UX/UI

Location: Chicago, IL; Atlanta, GA; Houston, TX; Dallas, TX; New York, NY; Bridgewater, NJ or NJ near NY

Travel: 25% up to; but infrequently to begin with

Job description:

ServiceNow Developer - Customer Workflow / UX/UI 

 The ServiceNow UX/UI Developer role participates in the development, and implementation of exceptional user experiences within the ServiceNow platform. In this role, you will work hand in hand with lead Architects and fellow team members with building user-centric experiences that drive sustainable growth and engagement of ServiceNow user base. Responsibilities: Development of Customer Workflow UX/UI requirements (Service Portal, Mobile App, CSM components)

• Participate in design workshops and design reviews, including persona co-creation, and taxonomy.

• Development of defined technical requirements in ServiceNow

• Configuration of UI layouts and configuration of UX/UI components including controls, labels, and graphical elements for software on both mobile and desktop platforms with an eye towards experience  

Qualifications: • Possesses a strong understanding of the full stack of Web technologies - Java, JavaScript, Angular.js, React, HTML and CSS 

• Define and document requirements for the application UI and workflows, ensuring alignment with user needs and business objectives

• 3+ years designing portals and UX/UI experience on the ServiceNow platform with one or more portals (Service Portal, Employee Center/EC Pro, Customer Service Portal, Retail Service Portal, etc.) for ITSM/HRSD/Retail solutions (any or all) in an enterprise environment.

• ServiceNow mobile app design experience a plus • Experience in Portal implementation skills including applicability within the ServiceNow ecosystem

• HTML, CSS, and AngularJS development skills • Experience in Service Portal, including the difference between configuration and custom widgets development, an extension of OOB widgets, and utilization of 3rd party libraries within ServiceNow • Experience with Bootstrap

• Experience with dynamic and responsive web design

• Experience with Web Technologies (XML, HTML, JavaScript, Angular JS, Web Services, etc.) and working in a SaaS environment

• Experience implementing systems using the Agile/Scrum methodology

• Excellent understanding of the Agile software testing process and lifecycle.

Life at Capgemini

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

• Flexible work
• Healthcare including dental, vision, mental health, and well-being programs
• Financial well-being programs such as 401(k) and Employee Share Ownership Plan
• Paid time off and paid holidays
• Paid parental leave
• Family building benefits like adoption assistance, surrogacy, and cryopreservation
• Social well-being benefits like subsidized back-up child/elder care and tutoring
• Mentoring, coaching and learning programs
• Employee Resource Groups
• Disaster Relief

About Capgemini

Capgemini is a global business and technolo