Warranty Engineer - Data and Analytics

The Stellantis Quality organization is seeking a highly motivated, innovative, and results-driven Warranty Engineer to join the Warranty Analytics and Insights team at the Headquarters & Technical Center in Auburn Hills, MI.  This role is instrumental in evaluating warranty and quality data, identifying emerging issues through trend analysis, and driving actionable insights to improve product performance and customer satisfaction.

 

The Warranty Engineer will serve as a key liaison between the North American region and the Global Quality and ICT organizations, representing regional warranty needs and priorities. This includes supporting warranty system enhancements, resolving system-related issues, and conducting thorough testing and validation to ensure accurate functionality and reporting.

 

In this role, the candidate serves as the voice of the customer, using quality data to identify and escalate issues, while collaborating with cross-functional stakeholders to develop and present insights to senior leadership.  The ideal candidate is a creative and analytical problem solver who demonstrates initiative and persistence in driving issue resolution and process improvements.  A strong background in engineering, manufacturing, or supplier quality is needed, along with a proven ability to standardize processes and deliver results aligned with quality objectives and key performance indicators.

Qualifications

Basic Qualifications:

• Bachelor's degree or higher in Engineering from an accredited university
• 5+ years of Engineering experience, preferably in automotive or manufacturing
• Advanced skills in Microsoft Excel (charts, pivot tables, V look ups) and PowerPoint; familiarity with data visualization tools and working with large quantities of data (e.g., Power BI, Tableau)
• Strong organizational and analytical skills with the ability to manage complexity and multitask in a dynamic environment
• Demonstrated experience supporting cross-functional teams and driving continuous improvement
• Self-starter with the ability to work independently and proactively with minimal supervision
• Excellent verbal and written communication skills, with the ability to engage stakeholders at all levels of the organization

Preferred Qualifications:

• Master’s degree or higher
• Proficient with Warranty systems and processes
• 5+ years of experience in business intelligence and data analytics
• Familiarity with automotive systems, manufacturing processes, and supplier quality
• Quality related experience
• Knowledge of software testing methodologies and tools