Sr. Product Service Specialist

Additional Location(s): US-MA-Marlborough

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

Sr. Product Service Specialist

Locations: Arden Hills, MN and Marlborough, MA
 

About the Role:
 

At Boston Scientific, the Senior Product Service Specialist will provide service support and leadership for Boston Scientific capital equipment offerings and associated support infrastructure. Interface with product design, product manufacturing, and marketing groups both internal and external to the company to assure product supportability, serviceability, and reliability. As the subject matter expert, aid Capital Equipment process owners in the development of programs that are global in nature and meet the requirements of the project. Develop and implement end of life programs for Boston Scientific capital equipment. Provide project management leadership to establish and implement service support infrastructure for new and updated capital equipment offering.

 

Your Responsibilities Include:
 

• Fully support the Quality Policy by building quality into all aspects of the incumbent's work and by maintaining compliance to all quality requirements (including but not limited to being current on all training requirements for the incumbent's position and documenting that training).
• Project core team member representing service for assigned products.
• Interface with design engineers to identify and implement problem resolution.
• Provide product servicing requirements analysis for design input.
• Assure the design for service - Field and depot serviceability and repairability.
• Develop and implement service plan and requirements documentation.
• Manage escalation and resolution of extremely complex and unique field issues. 
• Provide support for product changes throughout product life cycle.
• Working with a cross function team, support the development of: Training requirements, documentation, and support processes; Training assistance and delivery; Field service support documentation; Service tools for in-house and field-based support; Technical Support requirements, tools, and training; Call Center processes and information systems; Processes and designs for the proposed service models.
   

What We're Looking For: 

Required Qualifications:
 

• Bachelor’s degree in Electrical Engineering, Biomedical Engineering or equivalent.
• 5+ Years experience with a bachelor’s degree or 3+ years with a master’s degree
• Technical service experience supporting Capital Equipment or Capital Equipment Engineering and R&D.
• Project Management experience.
• Experience successfully driving process and improvements.
• Must be willing to travel in US and OUS 10-20% of the time.

Preferred Qualifications:
 

• Field engineering experience. 
• Formal training in Six Sigma, LEAN and Project Management is an advantage.
• Technical Service experience supporting Capital Equipment in the Medical Device industry.

 

Requisition ID: 580507

Among other requirements, Boston Scientific maintains specific prohibited substance testing requirements for safety-sensitive positions.  This role is deemed safety-sensitive and, as such, candidates will be subject to a drug test as a pre-employment requirement.  The goal of the drug testing is to increase workplace safety in compliance with the applicable law.  

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

 

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!

 

At Boston Scientific, we recognize that nurturing a diverse an