Business Operations Manager

Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity.

Our trusted portfolio of brands – including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science.

Now it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.

The Senior Manager Business Operations plays a critical role in driving operational rigor, business performance management, and leadership engagement across the US Business Unit. Reporting to the Director of Business Operations, this position serves as the core integrator across commercial, finance, supply, quality, risk, and enterprise functions, ensuring that mechanisms, processes, and insights are in place to deliver US BU performance.

This role is designed to be a high-visibility, high-impact assignment, offering direct exposure to senior leaders across the US & Global organization. It is a strong development platform toward broader commercial, strategy, or operations director roles.

The 3 focus areas of this role are: (1) Business Performance & Planning Enablement, (2) Leadership Engagement, and (3) Operations Management.

This role will provide YOU the opportunity to lead key activities to progress YOUR career.  These responsibilities include some of the following:

BUSINESS PERFORMANCE & PLANNING ENABLEMENT

• Performance Management Establishment (US and NA) – Establish the performance management framework, including Leading and Lagging KPIs, define data flow and develop templates.

• Performance Management Reporting (US and NA) – Lead material preparation, performance analytics, and cross-functional input consolidation; ensure data accuracy and consistency with enterprise scorecards; and manage pre-reads and document follow-through actions.  Coordinate with scorecard owners to validate data and track progress to annual objectives; prepare materials for quarterly USLT reviews and facilitate discussions.

• LRP – Long Range Plan & ABP – Annual Business Plan (US and NA) – Lead analytical packages, scenario testing, and investment choice synthesis informing ABP chapters; coordinate cross-functional inputs for LPR workstreams.  Support content development for Categories and lead content development for total OU.

• Investor Relations Support – Coordinate evidence, proof points, and metric validation for inclusion in quarterly reporting.

LEADERSHIP ENGAGEMENT & BUSINESS GOVERNANCE

• Executive Meeting Preparation – Coordinate and develop content for USLT, Commercial Committee, and capability reviews; provide coaching to functional teams on analytical expectations and storyline clarity.

• HET/BOD Visit Preparation – Co-lead logistics, content development, engagement planning, and readiness reviews.

• US Capabilities Implementation – Track progress against the six US capability priorities (Brilliant Basics, Innovation, Forecasting, Cost, Tech Enablement, Winning Organization); surface risks, dependencies, and integration opportunities across teams.

OPERATIONS MANAGEMENT

• Cross OU Engagement – Bridge growth opportunities across US and CA to maximize North America OU performance.

• Execute Operational Priorities (US & NA) DBO Support – Manage specific workstreams or analyses related to BU priorities, ensuring timely insights and issue escalation.

• Operational Effectiveness & Process Improvement – Identify opportunities to streamline business processes, reduce cycle times, and enhance data quality; benchmark and introduce operations best practices from the consumer health sector.

• Cross-Functional Integration & Analytics – Develop insights and executive-ready materials using standard frameworks while managing cross-functional cadences and maintaining strong partnerships across Finance, Commercial, Supply, HR, Quality, and Global/NA teams to ensure transparent, high-quality performance outputs.

The How… Win as One key behavioral aspects:

• Puts the consumer first, always, by using external insights to shape clear, purpose-led recommendations

• Collaborates effectively for impact