Front Counter Staff Assistant

Duke School of Nursing

 

• School of Nursing Established in 1931, Duke University School of Nursing is among the top-ranked nursing schools. The school is proud of its overarching commitment to educating the next generation of nurse leaders and advancing the role of nurses and nursing in the transformation of health care and in the expansion of health equity. The School of Nursing has an inclusive and diverse community that supports the professional goals of its students, faculty, and staff as they pursue excellence. Comprised of 1,600 faculty, staff, instructors, and students, the Duke University School of Nursing, Duke University School of Medicine, and Duke University Health System are a part of Duke Health. The Duke University Health System is a world-class health care network. Founded in 1998 to provide efficient, responsive care, the health system offers a network of health services. It encompasses Duke University Hospital, Duke Regional Hospital, Duke Raleigh Hospital, Duke Primary Care, Duke Health Integrated Practices, Duke Home and Hospice, Duke Health and Wellness, and multiple affiliations
• Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification.
• Duke University Health System has 6000 + registered nurses
• Quality of Life: Living in the Triangle!
• Relocation Assistance!

 

 

GENERAL PURPOSE

 

Perform duties related to the administrative functions of the Office of Admissions. Perform responsible administrative, secretarial and applicant-engagement duties of a complex academic admissions office.   The position requires a mature high-functioning administrator who is able to work independently and reliability in a confidential nature in support of major departmental or divisional activities to maintain efficiency in organizational operations.

 

SUPERVISOR

 

This position reports to the Director of Admissions and Recruitment.

 

ESSENTIAL DUTIES

 

Data Entry
 

• Expeditiously and accurately receives and reviews documents delivered to the Office of Admissions; scans/indexes and routes documents utilizing established system.
• Receives, screens, and responds in a timely, professional and accurate manner to inquiries via phone, email, facsimile, in-person or postal service mail.
• Accurately and efficiently loads student prospect data into the electronic recruitment system, known as Slate, as needed.

 

Customer Service

 

• Provides exceptional customer service to the admissions team, stakeholders, prospective students and their families, maintaining excellent public relations with both internal and external customers.  Serves as the “hub” of the admissions office. 
• Serves as the primary entry-to-contact for the Office of Admissions. Triage all incoming calls and directs accurately and appropriately; greets visitors.
• Gathers, sorts, stamps and processes incoming mail; handles all outgoing mail and/or packages. Assists with or independently processes large mailings.
• Greets, screens, and routes students and other visitors to appropriate departmental and campus resources; assists them with the enrollment process.
• Helps prospects utilize online resources. Accurately explains application requirements, necessary documentation, and admissions/enrollment processes; elevating to Admissions Officers/Director as appropriate.

 

Office Management

 

• Responsible for opening and closing the office including managing signage and phone messages at times when the office is closed during regular business hours.
• Responsible for answering phones, retrieving messages based on established office procedure.
• Maintain documentation of purchases made by office staff., and produce expense reports through financial reconciling software,