Senior Account Manager (Hogarth Health Studio)

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities.

Working at WPP means being part of a global network of more than 100,000 talented people dedicated to doing extraordinary work for our clients. We operate in over 100 countries, with corporate headquarters in New York, London and Singapore.

WPP is a world leader in marketing services, with deep AI, data and technology capabilities, global presence and unrivalled creative talent. Our clients include many of the biggest companies and advertisers in the world, including approximately 300 of the Fortune Global 500.

Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow. 

Overview:
We are seeking a highly organized and proactive Senior Account Manager to serve as a key client partner, optimizing project intake, execution, and overall workflow efficiency. This role will be instrumental in ensuring projects are set up for success from inception, fostering strong client relationships, supporting effective communication, and driving continuous improvement in our operational processes. You will be the crucial link ensuring clarity and readiness before projects move into full production, while also contributing to client satisfaction and account growth.

What you’ll do (Key responsibilities):

Project Scoping & Strategy: Provide expert advice and support on project scoping, briefing best practices, and communication strategies to ensure projects are meticulously planned and set up for success from the outset. Act as a strategic partner to clients, guiding them through the project lifecycle and ensuring their objectives are met.

Requirements Assessment & Scope Management: Collaborate closely with internal and external counterparts to thoroughly assess project requirements, identify opportunities for scope expansion, and ensure comprehensive understanding across all stakeholders. Proactively manage client expectations regarding scope, deliverables, and timelines.

Process Optimization & Tool Utilization: Support and educate teams on the effective utilization of project management tools to streamline the project intake process, emphasize the importance of complete and accurate project briefs, and facilitate robust job progress tracking.

Client & Partner Enablement: Empower partners to effectively manage client expectations by providing guidance on pushing back when inadequate briefs or unrealistic timelines are presented. Serve as a primary point of contact for assigned client projects, building trust and ensuring a positive client experience.

Risk Management & Problem Solving: Proactively anticipate potential roadblocks and collaborate with partners to develop timely and effective solutions, thereby preventing delays and ensuring smooth project execution. Communicate potential risks and solutions clearly and proactively to clients.

Issue Resolution & Escalation: Serve as a primary escalation point for project-related issues, offering comprehensive support and guidance to business partners (BPs) to facilitate effective resolution. Manage client expectations and communications during issue resolution, ensuring transparency and satisfaction.

Process Improvement & Standardization: Provide ongoing support and contribute to initiatives aimed at streamlining "Ways of Working" and other operational processes to enhance efficiency and consistency.

Project Intake & Brief Assessment: Assist with the assessment of project briefs and efficiently manage the project intake process, ensuring all necessary information is captured and validated. Work directly with clients to help them articulate their needs into comprehensive and actionable project briefs, ensuring all necessary information is captured for successful execution.

Client Relationship Management: Cultivate and maintain strong, positive relationships with assigned clients, acting as a trusted advisor and primary point of contact for project-related inquiries and updates. Understand client business objectives and translate them into actionable project plans.

Strategic Client Partnership: Collaborate with the Account Lead to identify client needs, proactively suggest solutions, and contribute to strategic account planning to foster long-term client success and growth.