Senior Technical Operations Manager, Account Ops

Healthcare providers go into medicine to care for people, but end up losing valuable time each day to admin work and other workplace challenges. Time that could otherwise be spent helping patients. And patients end up suffering as a result. At Commure, we build solutions that simplify providers' lives and keep them connected to their patients so they can focus on doing what matters most: providing care. 

Our innovative suite of software and hardware – augmented by advanced LLM AI, RTLS, and healthcare workflow automations – boosts efficiency across every domain of healthcare, freeing up healthcare providers to spend more of their time caring for patients. Our growing suite of technologies include staff duress alerting, asset tracking, patient elopement, revenue cycle management, clinical documentation and intake, provider copilots, patient engagement and communication, home health, remote patient monitoring, and more.

Today, we support over 250,000 clinicians across hundreds of care sites around the country. And we’re only just getting started: Healthcare’s watershed moment for AI-powered transformation is here – so join us in creating the technology to power healthcare!

About the Role

You will play a pivotal role in our Account Operations team focusing on building out tooling, infrastructure and reporting to drive efficiency and performance for our team and our customers. You’ll partner with Sales, Operations, Product, Engineering and Finance to define, track and drive improvement in the most critical business metrics while building operational processes/dashboards/tooling for individual teams to manage their performance and key intiatives. This is an incredibly high-visibility, high-impact, high-autonomy role that will quickly expand to cover more and more emergent business problem areas (e.g. instrumenting product operations, enabling tracking for new target segments, new products and new service offerings). Successfully navigating and solving our hyper-growth challenges will lead to rapid growth in role and responsibility.

This full-time position requires working 5 days a week in our Mountain View, CA office.

What You'll Do

You’ll partner closely with our VP of Account Operations and other leaders across the company on the team to:

• Build out scalable infrastructure to improve operational efficiencies, track key initiatives and directly impact top line revenue and bottom line profitability

• Contribute to the design and implementation of systems and processes that facilitate scalability and efficiency in a hyper growth environment

• Solve complex, ambiguous business problems and drive and own operational metrics (productivity, quality, scalability)

• Be responsible for owning key operational metrics, productivity is based off pushing metrics forward not time

• Engage in cross-functional collaboration with key internal stakeholders, including our Sales, Operations, Product & Engineering teams

What You Have

• 5+ years experience in software or data engineering, consulting, investment banking, or in operations at a fast-paced SaaS tech company

• B. S. or M.S. in a quantitative field, such as Statistics, Applied Mathematics, Engineering, or Computer Science from a top 20 university

• 1+ year experience working with data/engineering teams and building internal tooling, dashboards and product/business KPIs

• Fluent in SQL

• Experience with Retool, Python, API & Web Scraping a bonus

• Experience driving results as an IC and working with technical teams to drive scalable architecture

• Entrepreneurial self-starter. Thrive in a fast paced environment and independently capable of seeking information, corralling resources, and delivering results without waiting for direction

• Demonstrated drive, intellectual curiosity, attention to detail, and a proven record of success.

• Ability to oversee the entire project management process, ensuring timely and qualitative onboarding and continuous improvement of our key metrics.

• Experience working cross-functionally with sales, operations, and engineering teams to address internal needs and support company objectives.

• Proficiency in documenting and developing best practices to enable incremental improvement and optimization for Internal Ops processes.

• Strong Leadership: You have solid project management skills, having managed and successfully delivered multiple, complex projects on-time and on-budget with your team

• Business Oriented: Ability t