Senior Manager SRE Cloud Operations

Oracle Cloud Infrastructure (OCI) is seeking an accomplished Senior Manager of Software Development with a strong background in both software engineering and cloud operations. In this role, you will lead a high-performing Software Reliability Engineers (SRE) and DevOps  team responsible for designing, building, and operating highly available, scalable, and resilient cloud services operations automation and tools. You will be accountable not just for automation solutions, but also for the 12x7 operational health, performance, and efficiency of your services operation. 

  

You will enable world-class customer experiences by setting operational standards, ensuring rapid detection and resolution of incidents, and continually driving for service operation excellence, automation, and efficiency. You will partner closely with Service (Product) and Support teams to deliver new solutions at scale, ensuring robust monitoring, alerting, and operational runbooks are in place. 

  

Minimum Qualifications 

• Bachelor’s or master's degree in computer science, Engineering, or relevant field, or equivalent experience. 

• 3+ years’ technical or people management experience in cloud or SRE organizations. 

• 10+ years’ experience in software engineering, site reliability engineering, or IT operations for large-scale, distributed, multi-tenant services. 

• Demonstrated ownership of 24x7 operational services, including monitoring, incident response, and continuous improvement. 

• Knowledge in at least one major language (Java, C, C++, Python) and in operational scripting. 

• Solid grasp of distributed systems, networking, operating systems, and security fundamentals. 

• Experience with automation, deployment pipelines, service telemetry, and operational dashboards. 

• Strong communication and stakeholder management skills. 

  

Preferred Qualifications 

• 7+ years' operating and supporting cloud infrastructure or large SaaS environments. 

• Deep hands-on experience in operational tools, runbook development, and incident management frameworks. 

• Experience with cost management and operational efficiency at scale. 

• Familiarity with container orchestration, configuration management, and infrastructure-as-code. 

• Experience building and scaling geographically distributed teams, and managing complex on-call schedules. 

 

 

 

• Lead and mentor a team of DevOps and SREs responsible for both service improvement, automation and 24x7 cloud operations, including monitoring, incident response, on-call rotations, SLOs, KPIs, OKRs and postmortems. 

• Foster a DevOps culture with a relentless focus on automation, self-healing services, scalability, and operational excellence. 

• Ensure the operational reliability, availability, and performance of mission-critical OCI services operations. 

• Establish, monitor, and continuously improve operational metrics, including uptime, latency, capacity, cost efficiency, incident frequency, and MTTR. 

• Drive root cause analysis, corrective actions, and continuous improvement following operational incidents and outages. 

• Collaborate with globally distributed engineering, operations and support teams to ensure seamless service operation delivery and alignment on standards and best practices. 

• Align operational priorities with business needs, participating in capacity planning, disaster recovery, security, compliance, and cost optimization initiatives. 

• Drive the creation and ongoing improvement of operational playbooks, escalation protocols, and change management processes. 

• Attract, develop, and retain top operational and engineering talent; create an inclusive, high-performance culture aligned with Oracle’s values. 

  

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hir