Customer Service - Full Time

Customer Service Representative
Job Summary
Responsible for handling inbound and outbound patient communication, maintaining accurate documentation in the ticketing system, supporting service coordination, and meeting weekly performance goals.

Key Responsibilities
• Answer inbound calls promptly and professionally.
• Complete assigned outbound calls (600).
• Document all interactions accurately in the ticketing system.
• Manage and update daily dashboard assignments.
• Conduct follow-up and unable-to-locate call attempts.
• Enter pharmacy leads on the shared tracking sheet.
• Assist with scheduling and proper call transfers.
• Escalate concerns appropriately and maintain compliance standards.
• Support team coverage while maintaining productivity.

Qualifications & Skills
• 2+ years customer service or call center experience.
• 1+ year healthcare or home care experience preferred.
• Strong communication, organization, and attention to detail.
• Ability to meet call metrics and work in a structured environment.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Comfortable using ticketing systems and navigating multiple platforms.
• High school diploma required; college preferred.